Key Facts

Remote From:

Anywhere

Category: IT Support Specialist

Full time

Mid-level (2-5 years)

English

Hard Skills

Software Deployment Azure Active Directory Identity And Access Management Endpoint Management Active Directory Scripting Linux Microsoft 365 Software Installation IT Service Management +21 more

Other Skills

•
Video Conferencing
•
Communication
•
Social Skills
•
Problem Solving

Roles & Responsibilities

Bachelor's degree in computer science, information technology, or a related field.
3-5 years of IT support and DevOps experience with strong troubleshooting skills.
Strong knowledge of Windows, macOS, Linux, iOS, Android; experience with JumpCloud, Azure Active Directory, Office 365; Endpoints management.
Experience with scripting and deployment using Terraform and Ansible; AWS experience; familiarity with Kubernetes and GitHub Actions/CI-CD.

Requirements:

Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
Support video conferencing rooms and solutions; monitor and maintain IT systems and networks.
Deploy software products; maintain cloud infrastructure and automate deployments with scripts.
Provide technical support across the company (on-site or remote) and test new technology.

YozmaTech-Empowering Tech Entrepreneurs

About YozmaTech-Empowering Tech Entrepreneurs

Do you need to extend your team or outsource development on an hourly basis? Are you looking to scale with an affordable and agile cost with your dedicated team of developers? YozmaTech got you covered. Coffee or beer? lets set a meeting: Email: info@yozmatech.com WhatsApp: 972 542549446 Top Israeli technological leaders and high-quality Ukrainian developers. No client is small or big enough and we are ready to meet any specific needs you may have. Our HR Account Managers will be in constant touch with you before, during and after the recruitment process making sure you are reviewing only relevant people for your required positions, offering competitive salaries and that your staff is happy throughout their workday because retention of employees is crucial. Once you’ve completed recruitment – we take care of everything else, while you focus on technology development only. RECRUIT TRAIN MAINTAIN RETAIN TEAM OF ANY SIZE Yozma.Tech– is a global technology company delivering dedicated staff and IT solutions with a special focus on Financial Technologies (FinTech). We specialize in fast, affordable and scalable recruitment of experienced staff across the technological spectrum while freeing you from any operational dealings and costs. Yozma.Tech global HH located in the silicon wally of the middle east- Israel. Yozma.Tech UA development center based in Lviv (Lvov) in Western Ukraine near Poland border with a new international airport, 10-minute drive to the city center with modern infrastructure, hotels, and restaurants. Lviv boasts close to 1 million residents and growing, having one of the best IT universities in Ukraine. Coffee or beer? lets set a meeting: Email: info@yozmatech.com WhatsApp: 972 542549446

Company type: Scaleup

Founded: 2018

Company size: 51 - 200

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Job description

About the role

The IT support engineer, reporting to CIO or to Head of SW development, provides organizations with information technology support to optimize operational efficiency including resolving technical issues, maintaining hardware and software installations, and improving IT systems.

Our position is a balance between DevOps and IT Support skills while focusing on user management, AD management, identity management, SSO, endpoints management, SW deployment, cyber security, and endpoint protection (endpoint cyber protection issues).

We looked for working (configuring, deployment, administrating) with Identity Management Platforms, Endpoints management and protection, SW delivery solutions, information security solutions and analysis.

We are looking for 70% IT Support Engineer and 30% Devops, but not 30/70.

Primary Duties, Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Supporting video conferencing rooms and solutions
Monitor and maintain computer systems and networks.
Deploying SW products
Maintaining IT cloud infra and developing scripts for automating deployment, infra
processes
Providing technical support across the company (this may be in person on-site or over the phone)
Testing new technology

Qualifications

A bachelor's degree in computer science, information technology, or similar -
Advantage
3-5 years of experience as an IT support and Devops specialist.
Exceptional ability to provide technical support and resolve queries.
In-depth knowledge of computer hardware, software, and networks including Windows,
MacOS, Linux, iOS, Android operating systems, Apple business Management,
JumpCloud, Azure Active Directory, Office 365,
Familiar with scripting and deploying with Terraform and Ansible
Experience with AWS
Plus: Experience with Kubernetes
Plus: Familiarity with GitHub Workflows and CI/CD using Actions
Ability to determine IT needs and train end-users.
Proficiency in IT service management, End-Points management and SW delivery
software
Experience in documenting processes and monitoring performance metrics.
Advanced knowledge of database maintenance and system security.
Ability to keep up with technical innovation and trends in IT support.
Exceptional interpersonal and communication skills