Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Operating Room (OR) Medical Coding Project Management Credential Manager Operational Reporting KPI Management Outpatient Surgery Medical Abbreviations Customer Experience Improvement U.S. Regulatory Compliance Auditing Exploratory Data Analysis Systems Integration Process Management Cross-Functional Collaboration Perioperative Care eClinicalWorks (ECW) Account Management Surgical Services

Other Skills

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Analytical Skills
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Computer Literacy
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Team Leadership
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Systems Thinking
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Training And Development
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Organizational Skills
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Spatial Abilities
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Verbal Communication Skills
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Teamwork

Roles & Responsibilities

2-4 years of full-time surgery scheduling experience
Superior knowledge of coding guidelines and reimbursement schemes
Excellent written and oral communication
Excellent organizational, analytical, and computer skills

Requirements:

Lead, train, and mentor a team of Surgical Coordinators across all clinic locations; establish performance metrics and KPIs; conduct audits for scheduling accuracy and pre-op compliance; serve as primary escalation point for scheduling issues.
Optimize surgical scheduling processes across multiple providers and sites; standardize workflows to improve efficiency and patient experience; partner with clinical and administrative leaders to align operations with organizational goals.
Lead high-impact strategic initiatives and cross-functional projects (system integrations, insurance updates, patient experience improvements); prepare and present data-driven updates to senior leadership.
Ensure all surgical scheduling activities comply with HIPAA and regulatory requirements; maintain credentialing records and ensure surgical protocols meet organizational standards.

Pelvic Rehabilitation Medicine

About Pelvic Rehabilitation Medicine

Persistent pelvic pain impacts 15% of women and 10% of men throughout their lifetime. This disease process has been misdiagnosed, undertreated, ignored, and silenced. There is a better way to provide the quality of life that our patients deserve. The better way is here. We believe that the millions of women and men who suffer from pelvic pain should have access to care that provides relief. We don’t believe “a glass of wine will fix it” or that “it’s all in your head”. We will never abandon you – and from leadership to the front office to every pelvic pain specialist you meet, so much of our team has been in your shoes and believes the pelvic pain patient deserves better. This belief is what unifies us all at Pelvic Rehabilitation Medicine. Since 2017, PRM has provided an innovative solution to a health crisis that affects 15% of women and 10% of men. Persistent pelvic pain is often overlooked, untreated, and misguided. At PRM, our mission is to decrease the time patients are suffering from pelvic pain symptoms. We offer a proprietary, simple, office-based procedure to treat the symptoms of chronic pelvic pain. The PRM Protocol™ consists of a series of pelvic nerve and muscle treatments to directly target inflammation in the pelvis and nerve pain. Depending on the condition causing your pelvic pain, other modalities may be needed in addition to our treatment.

Founded: 2018

Company size: 51 - 200

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Job description

Job Type

Full-time

Description

Job Title: Surgical Operations Manager

Location: Remote (Must reside in one of the following states: California, Florida, Georgia, Illinois, Maryland, Michigan, New Jersey, New York, Ohio, Tennessee, Texas, Virginia)

The Surgical Operations Manager is a high-level leadership role responsible for overseeing the strategic and day-to-day operations of surgical services across multiple Pelvic Rehabilitation Medicine locations. This position provides direct management of the Surgical Coordinators team and leads cross-functional special projects to drive growth, efficiency, and exceptional patient care. The ideal candidate brings a systems-level mindset, strong leadership experience, and a deep understanding of surgical workflows within an outpatient setting.

Key Responsibilities:

Leadership & Oversight

Manage, train, and mentor a team of Surgical Coordinators across all clinic locations.
Establish performance metrics and KPIs to track staff effectiveness and operational success.
Conduct regular audits to ensure scheduling accuracy, timely patient clearances, and compliance with pre-op protocols.
Serve as the primary escalation point for surgical scheduling or coordination issues.

Operations Management

Optimize surgical scheduling processes across multiple providers and clinic sites.
Standardize workflows to ensure consistency, reduce inefficiencies, and enhance patient experience.
Partner with clinical and administrative leaders to align surgical operations with broader organizational goals.

Project Management & Strategic Initiatives

Lead high-impact projects aimed at improving operational efficiency, scaling services, or implementing new surgical programs.
Collaborate with cross-functional teams (clinical, billing, IT, patient services) on initiatives such as system integrations, insurance updates, or patient experience improvements.
Prepare and present project updates, operational reports, and data-driven insights to senior leadership.

Compliance & Quality Assurance

Ensure all surgical scheduling activities comply with HIPAA, state, and federal regulations.
Work with the compliance team to maintain credentialing records and ensure surgical protocols meet organizational standards.

Requirements

REQUIRED QUALIFICATIONS: