Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Solution Selling Contract Management Business Relationship Management Account Management Cross-Functional Collaboration Customer Success Management Cross-Selling Upselling Customer Success Management Stakeholder Communications Strategic Alignment Portfolio Management Customer Success Management Account Management Sales Development Customer Relationship Management

Other Skills

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Strategic Planning
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Presentations
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Social Skills
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Teamwork
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Communication

Roles & Responsibilities

5+ years of experience in account management in the SaaS industry.
Proven track record in complex sales cycles with contract renewals, upselling, and cross-selling.
Strong strategic planning, account mapping, and stakeholder management with excellent interpersonal, negotiation, and presentation skills.
Experience with CRM tools (e.g., Salesforce) and CS tech stack (Planhat); GovTech exposure is a plus but not required.

Requirements:

Strategic Relationship Management: Build strong relationships with decision-makers (police chiefs, city managers, and county officials) and conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning.
Commercial Ownership: Lead renewal discussions, including pricing and contract terms; negotiate upsell and cross-sell opportunities to drive account growth into new departments or within existing ones.
Growth Conversations: Identify expansion opportunities in collaboration with the CS Manager and BDR team; ensure account roadmaps align with customers’ strategic initiatives.
Internal Coordination: Collaborate with onboarding, CS, and BDR teams to ensure cohesive account management; act as the internal voice of the customer, communicating needs and plans to stakeholders.

Zencity

About Zencity

Local governments are the beating heart of a well-functioning society. But community trust—the currency of governance—is broken. The reason? High barriers to participation, inconvenient and contentious meetings, and outdated approaches to solicit input end up emphasizing the voices of the few and excluding the many. We call this the “STP” (Same Ten People) problem, and it’s standing in the way of effective governance. Cut out from the conversation is everyone else: the busy parent with no time to attend a city council meeting, the young adult who relocates every year, the recent immigrant who isn’t comfortable speaking in public, and many others. Without a clear, comprehensive, and inclusive understanding of what residents want and need, local government leaders are operating at a disadvantage. Their decisions are not as informed as they could be, and residents are left feeling discounted and unheard. Government organizations that continue to operate with such a limited view risk undermining the very thing that matters most: the trust of the people they serve. The solution is Zencity.

Founded: 2018

Company size: 51 - 200

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Job description

Description

Who are we?

Zencity is re-inventing the way governments hear from, understand, and engage with their residents. Our community input & insights platform and community survey solution use advanced NLP and ML algorithms to help government organizations make data-driven decisions. Our global team of urban enthusiasts and data geeks works with over 300 cities - from Los Angeles, to New York, to Tel Aviv. If you’re passionate about joining a growing and dynamic company focused on leveraging data and tech to work on real-world challenges and radically improve life in cities – your place is with us!

What is the Role?

As Account Manager , you will own the strategic relationship with decision-makers, focusing on long-term growth and retention of existing customers.

Responsibilities:

Strategic Relationship Management:
Build strong relationships with decision-makers, including police chiefs, city managers, and county officials.
Conduct quarterly and annual strategic business reviews focused on value alignment and long-term planning.
Commercial Ownership:
Lead renewal discussions, including pricing and contract terms.
Negotiate upsell and cross-sell opportunities to drive account growth and expansion into new departments or within existing.
Growth Conversations:
Identify expansion opportunities in collaboration with the CS Manager and BDR team.
Ensure account roadmaps align with customers’ strategic initiatives.
Internal Coordination:
Collaborate with onboarding, CS, and BDR teams to ensure cohesive account management.
Act as the internal voice of the customer, communicating needs and plans to stakeholders.

Requirements

5+ years of experience in account management in the SaaS industry
Experience with complex sales cycle is required.
A focus on GovTech industry is preferred but not required
Demonstrated ability to manage a customer portfolio with top CS methodologies
Proven success in contract renewals, upselling, and cross-selling.
Strong strategic planning and account mapping skills.
Excellent interpersonal, negotiation, and presentation abilities.
Experience with CRM tools (e.g., Salesforce) , sales tech stack and CS tech stack (Planhat) and account management frameworks is a plus.

We are accepting applicants working in the following states (EST time zone): Connecticut, Delaware, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Rhode Island, South Carolina, and Virginia.

Salary Range: Up to ~200k OTE