Key Facts

Remote From:

Full time

Mid-level (2-5 years)

Hard Skills

Care Coordination Calendar Management Data Entry Information Privacy Call Center Experience Medicare Treatment Planning Remote Administration Communicating With Patients

Other Skills

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Scheduling
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Microsoft Office
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Communication
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Multitasking
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Organizational Skills
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Detail Oriented
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Prioritization
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Parent Communication
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Problem Solving

Roles & Responsibilities

2-3 years' experience in scheduling and coordination, preferably within healthcare or home care services
Exceptional communication skills
Strong attention to detail and highly organized; ability to prioritize and multi-task in a fast-paced environment
Proficient in Microsoft Office; remote work experience preferred

Requirements:

Schedule and manage patient appointments, ensuring availability of resources and personnel
Serve as the main point of contact for patients, families, and healthcare providers; provide updates and address scheduling concerns
Maintain accurate patient records and coordinate with home care teams to meet patient needs
Resolve scheduling conflicts efficiently while ensuring compliance with healthcare regulations and privacy laws

iSTA Solutions

About iSTA Solutions

Welcome to Ista Solutions, your go-to remote staffing solutions provider. We understand the challenges businesses face when managing their workflows and finding the right people to execute their vision. That's why we exist—to be your dedicated partner in growth. Here are some reasons why our services are a must-have for your business: -We provide tailor-made workflow solutions that cater to your unique business requirements, helping you streamline your operations, reduce the turnaround time, and maximize efficiency. -Our agents are skilled, experienced, and solely focused on your company. They are trained to deliver outstanding results while working closely with your team and adhering to your company's culture. -We leverage our global resources to provide comprehensive support for your business, including technical assistance, billing services, and recruitment. This way, you can focus on growing your business while we take care of the back-end operations. At Ista Solutions, we believe in the power of building strong relationships with our clients. We strive to be your long-term partner in success, providing ongoing support and guidance to help you navigate through any challenges that may arise. We understand the importance of transparency and honesty in business. That's why we pride ourselves on being open, ethical, and straightforward in all our client interactions. Without Ista, healthcare companies commonly face: -Overburdened workforce -Increased demand for productivity -The need to reduce operational costs -The lack of specialized expertise in-house -Difficulty finding reliable remote staff We know that these problems can have a big effect on the growth and success of your business, which is why we're here to offer you complete remote staffing solutions. Whether you need customer service support, technical assistance, or a team of virtual assistants, we have the expertise to help you achieve your business goals.

Company type: Large

Founded: 2018

Company size: 1001 - 5000

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Job description

ISTA Personnel Solutions South Africa is looking for a highly organized and detail-oriented Medical Scheduling Coordinator / Agent to join their remote team in South Africa. In this role, you will be part of a call centre, responsible for scheduling medical appointments, managing calendars, and ensuring smooth communication between patients, healthcare providers, and home care teams. The ideal candidate will have prior experience in medical scheduling.

PLEASE NOTE:

Working Hours: This position requires working US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday. (Hours may vary due to daylight savings.)
Internet Requirements: A fixed fibre connection with a minimum 25 Mbps upload and download speed is required, along with the ability to support a wired Ethernet connection.
Power Backup: Candidates must have a reliable backup power solution to manage loadshedding and power outages.

Key Responsibilities:

Appointment Coordination: Schedule and manage patient appointments, ensuring that all necessary resources and personnel are available.
Communication: Act as the main point of contact for patients, families, and healthcare providers, providing updates and addressing scheduling concerns.
Patient Management: Maintain accurate and up-to-date records of patient appointments, medical requirements, and preferences.
Home Care Coordination: Work closely with home care teams to ensure timely scheduling and that patient needs are met.
Problem-Solving: Resolve scheduling conflicts or issues efficiently, balancing the needs of both patients and healthcare providers.
Data Entry: Accurately input and update patient information in the scheduling system with attention to detail.
Compliance: Ensure that all scheduling practices comply with relevant healthcare regulations and privacy laws.

Additional Information:

Remote Work: This is a fully remote position. Prior experience working remotely is preferred.
Reliable Setup: Candidates must ensure stable internet and a power backup to remain operational during loadshedding.
Working Hours: US-based hours (EST) from 16:00 - 01:00 SAST, Monday to Friday.

Requirements

2-3 years' experience in scheduling and coordination, preferably within a healthcare or home care services
Exceptional communication skills
Must be able to prioritize and multi-task in a fast-paced environment
Strong attention to detail and organized
Problem solver
Must be proficient in Microsoft Office

If you are not contacted within 14 working days, please consider your application unsuccessful.

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