Key Facts

Remote From:

Texas (USA)

Full time

Mid-level (2-5 years)

Hard Skills

Other Skills

•
Microsoft Office
•
Communication
•
Time Management
•
Teamwork
•
Customer Service
•
Troubleshooting (Problem Solving)

Roles & Responsibilities

2+ years experience in a help desk or network support position.
Proficiency with Microsoft Azure and Office 365 administration.
Experience with Windows Server/Desktop OS, MacOS, Linux, and virtualization (VMware vSphere/Hyper-V).
Must pass background screening and be able to lift 20 lbs.

Requirements:

Provide remote technical support to customers and on-site support as needed, including after-hours availability for deployments.
Track time and document troubleshooting steps in the ticketing system in real time.
Work in a fast-paced, variable environment, collaborating with the team and communicating effectively while expanding knowledge across products (Azure, Office 365, Windows, MacOS, Linux, networking, virtualization, etc.).
Participate in after-hours support rotation and contribute to maintaining a high level of technical competence.

GCS Technologies, Inc.

About GCS Technologies, Inc.

GCS is Austin’s largest IT-managed services provider. Servicing over 1000 businesses across central Texas, we offer managed IT services and IT cybersecurity that fits your budget and business needs - not ours. ✔ Enterprise-level security & uptime, so you can keep operations moving. ✔ Flexible, on-demand managed IT services & IT cybersecurity. ✔ Expert support shifting to & securing a remote-hybrid workforce model. ✔ Hassle-free cloud migrations to eliminate unplanned downtime & hardware costs. ✔ Seasoned IT techs to effectively troubleshoot your IT issues in hours (not days). ✔ Superior Microsoft 365 support from a team of certified solution partners. Austin businesses have trusted us for managed IT services and cybersecurity for 20+ years. “GCS has been a great partner for us over the years, through infrastructure upgrades, clinic expansions, and just being there for help desk support when we really need them. Their team is very knowledgeable and always willing to help.” — Anuj Patel, Director of Operations, Westlake Dermatology Level up your IT support and cybersecurity — without: ❌ Hidden fees ❌ Long-term contracts ❌ Unresponsive support desks Discover the GCS difference. Visit https://www.gcstechnologies.com

Company type: SME

Founded: 2018

Company size: 51 - 200

Website LinkedIn See all jobs →

Job description

Job Summary

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.

Essential Duties and Responsibilities

Microsoft Azure and Office 365 Administration
Provide remote technical support to customers calling for various technical issues.
Provide on-site technical support to customers as needed.
Must have flexible after-hours availability for implementation and deployment tasks.
Track time and provide troubleshooting notes as you work.

Requirements

Desired Technical Knowledge

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.

Windows Server and Desktop OS (all versions)
Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
Familiarity with MacOS and Linux operating systems.
Common Desktop Applications (Office, etc.)
Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery )
Virtualization Technologies (VMware vSphere and Hyper-V)
Familiarity with VOIP solutions, such as Ring Central

Other desirable skills

Basic Scripting knowledge (PowerShell, Bash, Python)
Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
Familiarity administering Remote Desktop Services

Additional Requirements

Must live in the Austin, TX metro or surrounding area.
Participate in after hours support rotation.
Must pass background screening.
Must be able to lift 20 lbs.
Ability to work in a team and communicate effectively.
Responsible for entering billable time and notes into ticketing system in real time.

Certifications: Preference is given to well certified individuals.

Experience: 2+ years experience in a help desk or network support position.

Education: Degrees are valued but not required. We prefer experience and certifications.

Benefits