Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Hardware Support Health Sciences Cross-Functional Collaboration End-User Training And Support Escalation Procedures Customer Inquiries Product Knowledge Remote Technical Support Microsoft Dynamics CRM Continuous Training

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Record Keeping
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Communication
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Multitasking
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Time Management
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Customer Service
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Empathy

Roles & Responsibilities

Fluency in Norwegian and English with strong verbal and written communication skills.
Experience in a customer support role, preferably within the health technology or healthcare sector.
Solid technical troubleshooting capabilities and familiarity with health technology applications.
Proficiency with remote support tools and CRM systems; ability to work independently in a remote environment and manage multiple tasks.

Requirements:

Deliver high-quality technical support to Norwegian-speaking clients using HealthTech products through phone, email, and live chat.
Identify, diagnose, and resolve software and hardware issues related to health technology applications.
Maintain accurate records of customer interactions and resolutions in the CRM system.
Collaborate with product development and technical teams to escalate issues and provide constructive feedback for product enhancements.

Job description

Patrique Mercier Recruitment FR is excited to announce an opening for a Norwegian Speaking HealthTech Support Specialist. This role is perfect for individuals who are not only enthusiastic about technology but are also dedicated to enhancing the healthcare experience for users. As a HealthTech Support Specialist, you will offer exceptional support to Norwegian-speaking clients utilizing health technology solutions, helping them overcome challenges and optimize their usage.

Responsibilities

Deliver high-quality technical support to Norwegian-speaking clients using HealthTech products through various communication channels such as phone, email, and live chat.
Identify, diagnose, and resolve software and hardware issues related to health technology applications.
Educate clients on product features, functionalities, and best practices for effective use in a healthcare setting.
Maintain accurate records of customer interactions and resolutions in the CRM system.
Collaborate with product development and technical teams to escalate issues and provide constructive feedback for product enhancements.
Engage in proactive follow-ups with customers to ensure full resolution of their issues and to encourage user satisfaction.
Stay informed about industry trends, product updates, and advances in health technology to continuously improve support services.

Requirements

Fluency in Norwegian and English, with strong verbal and written communication skills.
Experience in a customer support role, preferably within the health technology or healthcare sector.
Solid technical troubleshooting capabilities and familiarity with health technology applications.
Excellent customer service skills and a strong capacity to empathize with clients.
Proficiency with remote support tools and experience using CRM systems is advantageous.
Ability to work independently in a remote environment and efficiently manage multiple tasks.
A commitment to ongoing learning and professional development in health technology.

Benefits