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Norwegian Speaking Fashion Customer Support Agent -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English

Other Skills

  • •
    Customer Service
  • •
    Calmness Under Pressure
  • •
    Communication
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in Norwegian and English (written and spoken).
  • Experience in customer service, preferably in the fashion industry.
  • Excellent communication skills with strong problem-solving abilities and ability to work under pressure.
  • Proficiency in CRM systems and standard office software.

Requirements:

  • Assist Norwegian-speaking customers with inquiries regarding fashion products, orders, and general brand-related questions via phone, email, and chat.
  • Provide personalized styling advice and product recommendations to enhance customer satisfaction.
  • Efficiently address and resolve customer complaints and complex inquiries to ensure a smooth shopping experience.
  • Maintain accurate documentation of customer interactions to facilitate follow-up and service improvement.

Job description

Patrique Mercier Recruitment FR is on the lookout for a Norwegian Speaking Fashion Customer Support Agent to become part of a prestigious fashion brand's team. This is an exciting opportunity for individuals who are passionate about fashion and are dedicated to providing outstanding customer experiences through exceptional service.


Responsibilities

  • Assist Norwegian-speaking customers with inquiries regarding fashion products, orders, and general brand-related questions via phone, email, and chat.
  • Provide personalized styling advice and product recommendations to enhance customer satisfaction.
  • Efficiently address and resolve customer complaints and complex inquiries to ensure a smooth shopping experience.
  • Maintain accurate documentation of customer interactions to facilitate follow-up and service improvement.
  • Collaborate with other teams to stay informed about product launches, promotions, and seasonal trends.
  • Gather customer feedback for service and product enhancements and suggest improvements to the team.
  • Stay knowledgeable about the latest fashion trends and brand offerings to provide informed assistance.

Requirements

  • Fluency in Norwegian and English, both written and spoken.
  • Experience in customer service, particularly in the fashion industry, is preferred.
  • Excellent communication skills and a passion for fashion.
  • Strong problem-solving skills and the ability to work well under pressure.
  • A keen eye for trends and an understanding of the fashion market.
  • Proficiency in CRM systems and standard office software.
  • A positive attitude with a commitment to providing high-quality customer service.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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