Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

LiveChat Customer Relationship Management Gaming Machines Customer Analysis Customer Interaction Management Sales Promotion Product Knowledge Customer Engagement Shift Scheduling

Other Skills

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Customer Service
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Troubleshooting (Problem Solving)
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Customer Service
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Adaptability
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Communication
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Teamwork
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Analytical Thinking
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Problem Solving

Roles & Responsibilities

Fluency in Norwegian and English, both written and spoken
Excellent communication abilities with a friendly and engaging demeanor
Proficient in using live chat software and competent with CRM tools
Strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment

Requirements:

Engage with Norwegian-speaking customers through live chat, delivering swift and professional support.
Address customer inquiries relating to gaming accounts, promotions, and gameplay issues effectively.
Document customer interactions accurately in the CRM system to ensure follow-up and traceability.
Provide information about new game launches, features, and ongoing promotional campaigns.

Job description

Patrique Mercier Recruitment FR is excited to introduce an opportunity for a Norwegian Speaking Live Chat Gaming Advisor. This position is perfect for those who have a passion for gaming and excel at providing high-quality customer service in a lively and interactive setting.

Responsibilities

Engage with Norwegian-speaking customers through live chat, delivering swift and professional support.
Address customer inquiries relating to gaming accounts, promotions, and gameplay issues effectively.
Provide information about new game launches, features, and ongoing promotional campaigns.
Document customer interactions accurately in the CRM system to ensure follow-up and traceability.
Collaborate with team members to enhance service quality and customer satisfaction.
Collect and analyze customer feedback to assist in improving service delivery.
Stay updated on gaming trends and company offerings to provide informed customer support.

Requirements

Fluency in Norwegian and English, both written and spoken.
Experience in customer service or a gaming-related support role is advantageous.
A strong enthusiasm for online gaming and familiarity with various gaming platforms.
Excellent communication abilities with a friendly and engaging demeanor.
Proficient in using live chat software and competent with CRM tools.
Strong analytical and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Flexibility to work shifts, including evenings and weekends as needed.

Benefits