Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Hardware Support Customer Relationship Management Cross-Functional Collaboration End-User Training And Support User Account Control Escalation Procedures Help Desk Support Web Platforms Help Desk Support Help Desk Support +1 more

Other Skills

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Customer Service
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Customer Service
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Troubleshooting (Problem Solving)
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Communication
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Multitasking
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluent in Norwegian and English with strong written and verbal communication skills
Previous experience in customer support or technical assistance, particularly in an online setting
Solid understanding of online platforms and their functionalities
Proven problem-solving skills and a customer-oriented mindset

Requirements:

Assist Norwegian-speaking users via email, live chat, and phone, addressing inquiries and resolving platform-related issues
Diagnose and troubleshoot problems related to user accounts and platform functionality promptly
Document customer issues and resolutions in the CRM system to ensure quality service
Collaborate with cross-functional teams to report recurring issues and suggest improvements for user experience

Job description

Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegian-speaking users, helping them navigate our platform effectively. If you’re dedicated to delivering top-notch customer service and have a knack for problem-solving, we want you on our team!

Responsibilities

Assist Norwegian-speaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform.
Diagnose and troubleshoot problems related to user accounts and platform functionality promptly.
Educate users on maximizing their interaction with the platform and navigating its features.
Accurately document customer issues and resolutions in our CRM system to ensure quality service.
Collaborate with different teams to report recurring issues and suggest improvements for user experience.
Stay updated on new features and platform changes to provide the most accurate assistance.
Ensure follow-up communication with users to verify their satisfaction with the solutions provided.

Requirements

Fluent in Norwegian and English, with strong written and verbal communication skills.
Previous experience in customer support or technical assistance, especially in an online setting.
Solid understanding of online platforms and their functionalities.
Proven problem-solving skills and a customer-oriented mindset.
Excellent communication and interpersonal abilities.
Experience with CRM software and support tools is beneficial.
Ability to work independently and handle multiple tasks in a fast-paced environment.

Benefits