Key Facts

Remote From:

Greece

Category: Social Media Manager

Full time

Entry-level / graduate

English

Hard Skills

Social Media Management Content Creation Community Development Planning Cross-Functional Collaboration Negative Feedback Social Media Industry Trend Analysis Social Media Customer Engagement Strategy Brand Management +3 more

Other Skills

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Customer Service
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Friendliness
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Multitasking
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Proactivity
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Team Oriented
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Verbal Communication Skills
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Relationship Building
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Problem Solving

Roles & Responsibilities

Fluent in Norwegian and English with strong written and verbal communication skills.
Experience in social media support, community management, or customer service.
Strong understanding of various social media platforms and user engagement techniques; familiarity with social media analytics tools is an advantage.
Excellent problem-solving skills and ability to manage multiple tasks in a fast-paced environment, with a commitment to customer satisfaction.

Requirements:

Deliver exceptional support to Norwegian-speaking customers across social media platforms, addressing queries and resolving issues quickly.
Monitor social media interactions to ensure timely responses to comments, messages, and inquiries.
Proactively engage with customers to foster brand loyalty and improve the overall user experience.
Collaborate with marketing and content teams to align communications with brand messaging and contribute to content tailored for the Norwegian audience.

Job description

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Norwegian Speaking Social Media Support Advisor. This role is tailored for individuals who are enthusiastic about social media and dedicated to providing top-notch customer support to enhance user experience. As a Norwegian Speaking Social Media Support Advisor, you will be essential in building relationships with our clients' Norwegian-speaking audience.

Responsibilities

Deliver exceptional support to Norwegian-speaking customers across various social media platforms, quickly addressing queries and resolving any issues.
Monitor social media interactions to ensure timely responses to comments, messages, and inquiries.
Proactively engage with customers to foster brand loyalty and enhance overall user experience.
Work closely with marketing and content teams to ensure alignment of communications with brand messaging.
Analyze user feedback and social media interactions to identify trends and suggest improvements.
Contribute to the creation of engaging social media content tailored for the Norwegian audience.
Stay informed about the latest social media trends and customer service best practices to enhance support strategies.

Requirements

Fluent in Norwegian and English, with strong written and verbal communication skills.
Experience in social media support, community management, or customer service is preferred.
Thorough understanding of various social media platforms and user engagement techniques.
Excellent problem-solving skills and a strong commitment to customer satisfaction.
Ability to manage multiple tasks effectively in a fast-paced environment.
Familiarity with social media analytics tools is an advantage.
A proactive team player with a friendly attitude and a passion for delivering exceptional customer service.

Benefits