Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Corporate Services Microsoft Dynamics CRM Know Your Customer Electronic Reporting Systems Account Management Customer Analysis Customer Relationship Building Sales Development Help Desk Support Product Knowledge +2 more

Other Skills

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Microsoft Office
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Professionalism
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Communication
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Teamwork
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Analytical Thinking
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Norwegian and English (written and spoken)
Prior experience in customer service, particularly in a corporate or B2B context
Strong communication and interpersonal skills focused on customer satisfaction
Familiarity with customer service applications and proficiency in Microsoft Office Suite

Requirements:

Deliver exemplary support to Norwegian-speaking corporate clients through phone, email, and live chat
Handle inquiries regarding corporate accounts, product information, and service-related issues effectively
Build and sustain strong relationships with clients, ensuring their needs are met with professionalism and care
Record all customer interactions and manage inquiries using the CRM system for accurate tracking and reporting

Job description

Patrique Mercier Recruitment FR is excited to offer an outstanding opportunity for a Norwegian Speaking Corporate Customer Advisor. This position is tailored for individuals who are dedicated to providing exceptional customer support and are keen to thrive in a corporate environment where client satisfaction is paramount.

Responsibilities

Deliver exemplary support to Norwegian-speaking corporate clients through various communication channels including phone, email, and live chat.
Handle inquiries regarding corporate accounts, product information, and service-related issues effectively.
Build and sustain strong relationships with clients, ensuring their needs are met with professionalism and care.
Inform corporate customers about company products and services to maximize their satisfaction and engagement.
Record all customer interactions and manage inquiries using the CRM system for accurate tracking and reporting.
Collaborate with sales and technical support teams to address and resolve customer concerns efficiently.
Collect and analyze customer feedback to drive service improvements.

Requirements

Fluency in Norwegian and English, both written and spoken.
Prior experience in customer service, particularly in a corporate or B2B context.
Strong understanding of corporate customer requirements and a professional approach to service.
Excellent communication and interpersonal skills, with a strong emphasis on customer satisfaction.
Familiarity with customer service applications and proficiency in Microsoft Office Suite.
Ability to analyze situations and provide effective solutions in a fast-paced environment.
Flexibility to work varying hours, including evenings and weekends as required.

Benefits