Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Customer Centricity Cross-Functional Collaboration Customer Analysis Organizational Structure Microsoft Dynamics CRM Product Knowledge Customer Relationship Management Data Sharing Customer Success Management

Other Skills

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Verbal Communication Skills
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Problem Solving
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Detail Oriented
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Relationship Building
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Teamwork
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Social Skills

Roles & Responsibilities

Fluency in Norwegian and English with excellent written and verbal communication
Experience in customer service or a related field
Familiarity with CRM systems and customer support tools
Strong interpersonal and problem-solving skills with a commitment to delivering excellent customer service

Requirements:

Act as the primary contact for Norwegian-speaking customers, providing assistance through phone, email, and live chat
Enhance customer satisfaction by addressing inquiries efficiently and resolving any potential issues
Document customer interactions and feedback in the CRM system for accurate tracking and analysis
Monitor and identify trends in customer feedback to suggest improvements to the customer experience

Job description

Patrique Mercier Recruitment FR, a leading recruitment agency specializing in connecting talented individuals with outstanding opportunities in Greece, is excited to announce an opening for a Norwegian Speaking Customer Happiness Specialist. This role is vital in ensuring that our Norwegian-speaking customers receive unparalleled support and service, helping to foster a culture of customer satisfaction and loyalty.

Responsibilities

Act as the primary contact for Norwegian-speaking customers, providing assistance through various channels such as phone, email, and live chat.
Enhance customer satisfaction by addressing inquiries efficiently and resolving any potential issues that arise.
Document customer interactions and feedback in our CRM system for accurate tracking and analysis.
Monitor and identify trends in customer feedback to suggest improvements to the customer experience.
Collaborate with other departments to implement effective solutions that prioritize customer happiness.
Stay abreast of product offerings and updates to provide knowledgeable support to customers.
Contribute to a positive team dynamic by sharing insights and participating in team initiatives focused on enhancing customer service.

Requirements

Fluency in Norwegian and English, with excellent communication skills both written and verbal.
Experience in customer service or a related field is highly desirable.
Strong interpersonal skills, with the ability to connect and build relationships with customers.
Problem-solving mindset and a commitment to ensuring a positive customer experience.
Familiarity with CRM systems and customer support tools is an advantage.
Strong organizational skills and attention to detail in handling customer requests.
A passion for providing excellent customer service and enhancing customer happiness.

Benefits