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Norwegian Speaking Customer Experience Representative -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English

Other Skills

  • •
    Customer Service
  • •
    Intercultural Communication
  • •
    Analytical Skills
  • •
    Record Keeping
  • •
    Mentorship
  • •
    Problem Solving
  • •
    Customer Service
  • •
    Communication
  • •
    Teamwork
  • •
    Organizational Skills
  • •
    Detail Oriented

Job description

Patrique Mercier Recruitment FR is an esteemed recruitment agency dedicated to connecting skilled professionals with outstanding career opportunities across Greece. We are thrilled to offer a position for a Norwegian Speaking Customer Experience Representative to join our enthusiastic team. In this crucial role, you will play a key part in ensuring our Norwegian-speaking customers receive the highest level of service and support, making their experience memorable and satisfying.


Responsibilities

  • Serve as the main point of contact for Norwegian-speaking customers, providing assistance through phone, email, and chat channels.
  • Address customer inquiries, resolve issues effectively, and deliver detailed information about our products and services.
  • Keep precise records of customer interactions and feedback within our CRM system.
  • Collaborate with internal teams to streamline customer service processes and enhance the overall customer experience.
  • Stay updated on product knowledge and company policy to provide accurate and helpful information.
  • Participate in team meetings to share insights and suggest improvements for customer satisfaction.
  • Assist in mentoring new hires by sharing your customer service expertise and best practices.

Requirements

  • Fluency in Norwegian and English, with strong communication skills in both spoken and written formats.
  • Previous experience in customer service is advantageous but not mandatory.
  • Strong analytical skills with a customer-centric approach to problem-solving.
  • Proficient in engaging effectively with customers from diverse backgrounds.
  • Familiarity with CRM software and customer support applications.
  • Excellent organizational skills and a keen eye for detail.
  • Collaborative mindset with a positive attitude and a commitment to delivering exceptional customer experiences.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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