Swedish Speaking Customer Support for Social Media -Remote in Greece

Patrique Mercier Recruitment FR is committed to connecting talented professionals with rewarding job opportunities. We are currently seeking a Swedish Speaking Customer Support Representative for Social Media. This role is ideal for individuals who are energetic about social media and passionate about providing top-notch customer service to Swedish-speaking clients.

Responsibilities

• Provide exceptional customer support to Swedish-speaking clients through various social media platforms.
• Assist customers with inquiries, complaints, and feedback received via social media channels.
• Respond to customer messages promptly and professionally, ensuring a high level of engagement and satisfaction.
• Document customer interactions and maintain records for follow-ups and reporting.
• Work closely with marketing and product teams to relay customer feedback and improve service quality.
• Stay informed on the company's social media strategy and best practices for customer engagement.
• Analyze social media trends and customer sentiments to contribute to service enhancements.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Experience in customer service, preferably within a social media or digital communications role.
• Strong understanding of various social media platforms and their nuances in customer support.
• Excellent communication and interpersonal skills with a focus on customer engagement.
• Detail-oriented with strong organizational capabilities.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks