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Swedish Speaking Customer Support for Online Travel Agency -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Swedish, Greek

Other Skills

  • •
    Customer Service
  • •
    Record Keeping
  • •
    Communication
  • •
    Multitasking
  • •
    Time Management
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Physical Flexibility
  • •
    Social Skills
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in Swedish and English (written and spoken)
  • Experience in customer service, preferably in travel or hospitality
  • Strong communication and interpersonal skills with a focus on customer satisfaction
  • Proficiency in CRM systems and standard office applications

Requirements:

  • Provide top-notch customer support to Swedish-speaking clients via phone, email, and chat
  • Assist customers with bookings, itinerary questions, and service details; effectively resolve complaints to ensure a smooth travel experience
  • Maintain accurate records of customer interactions and timely follow-up on outstanding inquiries
  • Collaborate with travel partners and internal teams; educate clients about travel options, policies, and safety measures; gather customer feedback to drive service improvements

Job description

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with dynamic career opportunities. We are currently seeking a Swedish Speaking Customer Support Representative for an Online Travel Agency. This role is perfect for individuals who are passionate about travel and excel at providing exceptional customer service to Swedish-speaking clients.


Responsibilities

  • Provide top-notch customer support to Swedish-speaking clients regarding their travel inquiries via phone, email, and chat.
  • Assist customers with bookings, itinerary questions, and service details.
  • Effectively resolve complaints and issues to ensure a smooth travel experience for customers.
  • Maintain accurate records of customer interactions and ensure the timely follow-up on outstanding inquiries.
  • Collaborate with travel partners and internal teams to address customer needs efficiently.
  • Educate clients about travel options, policies, and safety measures.
  • Gather and analyze customer feedback to contribute to service improvements.

Requirements

  • Fluency in Swedish and English, both written and spoken.
  • Experience in customer service, particularly in the travel or hospitality sector.
  • Strong communication and interpersonal skills with a focus on customer satisfaction.
  • Proficient in CRM systems and standard office applications.
  • Detail-oriented and able to manage multiple tasks in a fast-paced environment.
  • Strong problem-solving skills and the ability to work independently.
  • Flexibility to work varied hours, including weekends and holidays if necessary.

Benefits

  •  Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks

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