Key Facts

Remote From:

Greece

Category: Consultant

Full time

Entry-level / graduate

English, Swedish

Hard Skills

Digital Merchandising Microsoft Dynamics CRM User Feedback Sales Management Customer Complaint Resolution Customer Analysis Customer Engagement Strategy Web Trends Client Services Issue Management +4 more

Other Skills

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Customer Service
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Proactivity
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Consulting
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Microsoft Office
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Sales
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Problem Solving
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Communication
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Adaptability
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Social Skills
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Self-Motivation

Roles & Responsibilities

Proficiency in Swedish and English, both written and spoken
Experience in customer service, sales, or consulting, preferably within e-commerce or digital retail
Strong understanding of digital platforms and tools used in online retail
Self-driven with the ability to work effectively in a fast-paced, remote working environment

Requirements:

Assist Swedish-speaking customers by addressing inquiries and providing expert advice on digital store offerings
Develop an in-depth knowledge of the products and services to meet customer needs effectively
Conduct training for customers on how to effectively navigate and utilize digital store platforms
Efficiently resolve customer issues or complaints related to the digital store experience

Job description

Patrique Mercier Recruitment FR is a premier recruitment agency in Greece, dedicated to matching skilled professionals with leading companies in various industries. We are on the lookout for a Swedish Speaking Digital Store Consultant to join our vibrant team. In this role, you will connect with Swedish-speaking customers, delivering outstanding support and expert guidance on their digital shopping experiences. Your contributions will be essential in enhancing customer satisfaction and driving successful digital interactions.

Responsibilities

Assist Swedish-speaking customers by addressing inquiries and providing expert advice on digital store offerings.
Develop an in-depth knowledge of the products and services to meet customer needs effectively.
Conduct training for customers on how to effectively navigate and utilize digital store platforms.
Collaborate with marketing and sales teams to develop strategies that improve customer engagement.
Collect and analyze customer feedback to uncover opportunities for enhancing the digital shopping experience.
Stay informed about the latest trends in e-commerce and digital retail to offer customers informed recommendations.
Efficiently resolve customer issues or complaints related to the digital store experience.

Requirements

Proficiency in Swedish and English, both written and spoken.
Experience in customer service, sales, or consulting, preferably within the e-commerce or digital retail area.
Strong understanding of digital platforms and tools used in online retail.
Excellent communication and interpersonal skills, focusing on a customer-centric approach.
Self-driven with the ability to work effectively in a fast-paced, remote working environment.
Familiarity with CRM systems and Microsoft Office suite.
Proven problem-solving skills with a proactive approach to addressing customer needs.

Benefits