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Swedish Speaking E-commerce Support Specialist -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Swedish

Other Skills

  • •
    Customer Service
  • •
    Professionalism
  • •
    Communication
  • •
    Analytical Skills
  • •
    Time Management
  • •
    Detail Oriented
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in Swedish and English (written and spoken).
  • Experience in customer service or e-commerce with an understanding of online shopping trends.
  • Excellent communication skills and a customer-first approach; ability to work independently in a fast-paced environment.
  • Experience with customer support software/CRM systems and strong analytical skills with attention to detail.

Requirements:

  • Provide multi-channel (email, chat, and phone) customer support for Swedish-speaking clients.
  • Handle inquiries about product details, order status, returns, and payment methods; resolve complaints promptly and professionally.
  • Manage and track customer orders accurately throughout their lifecycle; stay updated on products, promotions, and company policies.
  • Collaborate with other departments and maintain detailed CRM records for accurate follow-up.

Job description

Patrique Mercier Recruitment FR is proud to announce a vacancy for a Swedish Speaking E-Commerce Support Specialist. This exciting position is ideal for individuals who are enthusiastic about e-commerce and fluent in Swedish. In this role, you will be key in providing outstanding support to our Swedish-speaking customers, ensuring that their online shopping experience is smooth and enjoyable.


Responsibilities

  • Deliver exceptional customer support to Swedish-speaking clients through email, chat, and phone communications.
  • Assist customers with inquiries related to product details, order status, returns, and payment methods.
  • Effectively address and resolve customer complaints and issues with professionalism.
  • Manage customer orders accurately and efficiently throughout the entire process.
  • Stay updated on current product offerings, promotions, and company policies.
  • Collaborate with other departments to enhance the overall customer service experience.
  • Maintain detailed records of customer interactions in the CRM system for accurate follow-up.

Requirements

  • Fluency in Swedish and English, both written and spoken.
  • Prior experience in customer service or e-commerce is preferred.
  • Strong enthusiasm for e-commerce and familiarity with online shopping trends.
  • Excellent communication skills, with a strong focus on providing the highest level of customer service.
  • Experience with customer support software and CRM systems is a plus.
  • Ability to work independently while managing customer inquiries in a fast-paced environment.
  • Strong analytical skills and an eye for detail.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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