Key Facts

Remote From:

Greece

Category: Customer Success Associate

Full time

Entry-level / graduate

English, Swedish

Hard Skills

Upselling Customer Success Management Microsoft Dynamics CRM Cross-Functional Collaboration Office App Customer Relationship Management Microsoft Dynamics CRM Product Knowledge Customer Success Management Industry Trend Analysis +1 more

Other Skills

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Customer Service
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Friendliness
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Communication
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Organizational Skills
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Swedish and English, with excellent writing and speaking skills.
Prior experience in customer service or customer success roles.
Strong communication and interpersonal skills focused on creating positive customer experiences.
Proficient in CRM software and standard office applications.

Requirements:

Act as the primary liaison for Swedish-speaking customers, delivering exceptional support through phone, email, and chat channels.
Respond swiftly and accurately to customer inquiries regarding products and services.
Build and nurture strong relationships with clients, understanding their needs and ensuring they receive optimal value.
Address customer complaints and issues proactively, striving for swift resolutions.

Job description

Patrique Mercier Recruitment FR is excited to present an opportunity for a Swedish Speaking Customer Success Specialist. If you have a knack for customer engagement and are eager to help Swedish-speaking clients achieve their goals, this role is tailored for you!

Responsibilities

Act as the primary liaison for Swedish-speaking customers, delivering exceptional support through phone, email, and chat channels.
Respond swiftly and accurately to customer inquiries regarding products and services.
Build and nurture strong relationships with clients, understanding their needs and ensuring they receive optimal value.
Address customer complaints and issues proactively, striving for swift resolutions.
Document all customer interactions and feedback in the CRM system to inform ongoing improvements.
Collaborate with teams across the company to identify opportunities for upselling and expanding customer solutions.
Stay updated on product developments and industry trends to provide insightful support.

Requirements

Fluency in Swedish and English, with excellent writing and speaking skills.
Previous experience in customer service or customer success roles is a plus.
Strong communication and interpersonal skills focused on creating positive customer experiences.
Ability to diagnose issues and resolve them effectively.
Exceptional organizational skills and attention to detail.
Proficient in CRM software and standard office applications.
A friendly demeanor and a genuine commitment to customer success.

Benefits