Key Facts

Remote From:

Full time

Entry-level / graduate

English, Swedish

Hard Skills

End-User Training And Support Hardware Support Aftercare Engineering Documentation Application Development Escalation Procedures Support Engineering Hardware Support Network Troubleshooting Help Desk Support +3 more

Other Skills

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Customer Service
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Troubleshooting (Problem Solving)
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Adaptability
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Time Management
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Teamwork
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Prioritization
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Verbal Communication Skills
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Willingness To Learn
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Problem Solving

Roles & Responsibilities

Fluency in Swedish and English with excellent written and spoken communication
Experience in end user support or similar customer service role
Strong problem-solving skills to address technical issues
Ability to manage multiple priorities and work autonomously in a fast-paced environment

Requirements:

Provide exceptional Swedish-language end user support via phone, email, and chat
Diagnose and resolve technical issues related to hardware, software, and network functionality
Document all support interactions and outcomes in the ticketing system
Collaborate with technical teams to escalate complex problems and recommend process improvements

Job description

Patrique Mercier Recruitment FR is pleased to announce a remarkable opportunity for a Swedish Speaking End User Support Specialist. This role suits individuals who are enthusiastic about technology and dedicated to delivering superior support experiences. As a Swedish Speaking End User Support Specialist, you will be tasked with assisting Swedish-speaking clients by addressing their technical queries and ensuring effective solutions.

Responsibilities

Provide exceptional support to end users in Swedish via various communication channels, including phone, email, and chat.
Diagnose and resolve a variety of technical issues related to hardware, software, and network functionality.
Guide users on effectively utilizing different applications and systems.
Document all support interactions and outcomes in the ticketing system for accurate record-keeping.
Collaborate with technical teams to escalate complex problems and recommend enhancements for support processes.
Conduct follow-ups with users to guarantee the resolution of their issues and satisfaction with the support received.
Stay informed on new technologies and updates to continuously improve service delivery.

Requirements

Fluency in Swedish and English is essential, with excellent communication skills in both written and spoken formats.
Experience in end user support or a similar customer service role is highly advantageous.
Strong problem-solving skills and the ability to address technical issues effectively.
Commitment to delivering outstanding customer service and a positive user experience.
Familiarity with support ticketing systems and remote support tools is beneficial.
Able to manage multiple priorities and work autonomously in a fast-paced environment.
A passion for technology and a willingness to learn and adapt.

Benefits