Key Facts

Remote From:

Full time

Entry-level / graduate

English, Swedish

Hard Skills

Corporate Services Customer Relationship Management User Feedback Cross-Functional Collaboration Account Management Service Design Customer Interaction Management Customer Relationship Management Issue Management Customer Centricity

Other Skills

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Customer Service
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Microsoft Office
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Professionalism
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Communication
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Analytical Skills
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Teamwork
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Physical Flexibility
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Swedish and English (written and spoken)
Experience in customer service, preferably in a corporate or B2B setting
Strong communication and interpersonal skills with a commitment to customer satisfaction
Familiarity with customer service applications and proficiency in Microsoft Office Suite

Requirements:

Deliver top-tier support to Swedish-speaking corporate clients via phone, email, and live chat
Respond to inquiries regarding corporate accounts, product information, and service-related concerns
Build and maintain relationships with clients, record interactions in the CRM, and collaborate with sales and technical support teams to resolve issues
Collect and analyze client feedback to identify opportunities for service enhancement

Job description

Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a Swedish Speaking Corporate Customer Advisor. This position is ideal for individuals who excel in providing outstanding customer service and are looking to contribute to a corporate team that prioritizes client satisfaction and engagement.

Responsibilities

Deliver top-tier support to Swedish-speaking corporate clients via multiple communication channels including phone, email, and live chat.
Respond to customer inquiries regarding corporate accounts, product information, and service-related concerns.
Build and maintain strong relationships with clients by addressing their needs with professionalism and efficiency.
Inform corporate customers about the company’s products and services to maximize their experience and satisfaction.
Record all customer interactions and manage inquiries using the CRM system for accurate tracking and performance reporting.
Work collaboratively with sales and technical support teams to address and resolve customer issues effectively.
Collect and analyze client feedback to identify opportunities for service enhancement.

Requirements

Fluency in Swedish and English, both written and spoken.
Experience in customer service, preferably in a corporate or B2B setting.
Understanding of corporate customer needs with a professional approach to service.
Strong communication and interpersonal skills with a commitment to customer satisfaction.
Familiarity with customer service applications, alongside proficiency in Microsoft Office Suite.
Ability to analyze situations and provide effective solutions in a fast-paced environment.
Flexibility to work varying hours, including evenings and weekends if necessary.

Benefits