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Swedish Speaking Customer Happiness Specialist -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Swedish

Other Skills

  • •
    Analytical Thinking
  • •
    Non-Verbal Communication
  • •
    Rapport Building
  • •
    Organizational Skills
  • •
    Detail Oriented
  • •
    Teamwork

Roles & Responsibilities

  • Fluency in Swedish and English with strong written and verbal communication
  • Prior experience in customer service or similar roles
  • Ability to develop rapport and maintain positive relationships with customers
  • Excellent analytical and problem-solving skills focused on customer satisfaction

Requirements:

  • Serve as the primary contact for Swedish-speaking customers across phone, email, and live chat, delivering support
  • Address inquiries, resolve challenges, and enhance overall customer experience
  • Maintain detailed records of interactions and feedback in the CRM for future reference and analysis
  • Identify trends and opportunities to improve the customer experience and collaborate with cross-functional teams to implement solutions

Job description

Patrique Mercier Recruitment FR is a premier recruitment agency known for connecting talented professionals with exceptional job opportunities throughout Greece. We are thrilled to announce an opening for a Swedish Speaking Customer Happiness Specialist. This role is essential for ensuring that our Swedish-speaking clients receive impeccable service and support, contributing to their overall satisfaction and loyalty.


Responsibilities

  • Serve as the key point of contact for Swedish-speaking customers, providing support through multiple channels such as phone, email, and live chat.
  • Enhance customer experiences by effectively addressing inquiries and resolving challenges faced by our clients.
  • Keep detailed records of customer interactions and feedback in the CRM system for future reference and analysis.
  • Identify trends and opportunities for enhancing the customer experience based on customer communications.
  • Work hand-in-hand with other teams to implement solutions that prioritize customer happiness.
  • Remain knowledgeable about products and services to provide valuable assistance and recommendations to customers.
  • Foster a collaborative team culture by sharing feedback and contributing to team projects aimed at improving customer satisfaction.

Requirements

  • Fluency in Swedish and English, with strong written and verbal communication abilities.
  • Prior experience in customer service or similar roles is preferred.
  • Ability to develop rapport and maintain positive relationships with customers.
  • Excellent analytical and problem-solving skills, with a focus on customer satisfaction.
  • Experience with CRM tools and customer support technologies is an asset.
  • Highly organized with strong attention to detail in all customer interactions.
  • A genuine passion for delivering exceptional customer experiences and promoting customer happiness.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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