Key Facts

Remote From:

Full time

Entry-level / graduate

English, Swedish

Hard Skills

Customer Experience Improvement Cross-Functional Collaboration Customer Data Management Customer Analysis Product Knowledge Customer Relationship Management Know Your Customer

Other Skills

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Analytical Thinking
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Non-Verbal Communication
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Rapport Building
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Organizational Skills
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Detail Oriented
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Teamwork

Roles & Responsibilities

Fluency in Swedish and English with strong written and verbal communication
Prior experience in customer service or similar roles
Ability to develop rapport and maintain positive relationships with customers
Excellent analytical and problem-solving skills focused on customer satisfaction

Requirements:

Serve as the primary contact for Swedish-speaking customers across phone, email, and live chat, delivering support
Address inquiries, resolve challenges, and enhance overall customer experience
Maintain detailed records of interactions and feedback in the CRM for future reference and analysis
Identify trends and opportunities to improve the customer experience and collaborate with cross-functional teams to implement solutions

Job description

Patrique Mercier Recruitment FR is a premier recruitment agency known for connecting talented professionals with exceptional job opportunities throughout Greece. We are thrilled to announce an opening for a Swedish Speaking Customer Happiness Specialist. This role is essential for ensuring that our Swedish-speaking clients receive impeccable service and support, contributing to their overall satisfaction and loyalty.

Responsibilities

Serve as the key point of contact for Swedish-speaking customers, providing support through multiple channels such as phone, email, and live chat.
Enhance customer experiences by effectively addressing inquiries and resolving challenges faced by our clients.
Keep detailed records of customer interactions and feedback in the CRM system for future reference and analysis.
Identify trends and opportunities for enhancing the customer experience based on customer communications.
Work hand-in-hand with other teams to implement solutions that prioritize customer happiness.
Remain knowledgeable about products and services to provide valuable assistance and recommendations to customers.
Foster a collaborative team culture by sharing feedback and contributing to team projects aimed at improving customer satisfaction.

Requirements

Fluency in Swedish and English, with strong written and verbal communication abilities.
Prior experience in customer service or similar roles is preferred.
Ability to develop rapport and maintain positive relationships with customers.
Excellent analytical and problem-solving skills, with a focus on customer satisfaction.
Experience with CRM tools and customer support technologies is an asset.
Highly organized with strong attention to detail in all customer interactions.
A genuine passion for delivering exceptional customer experiences and promoting customer happiness.

Benefits