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Swedish Speaking Customer Experience Representative -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Swedish

Other Skills

  • •
    Customer Service
  • •
    Intercultural Communication
  • •
    Analytical Skills
  • •
    Teamwork
  • •
    Time Management
  • •
    Detail Oriented
  • •
    Mentorship
  • •
    Verbal Communication Skills
  • •
    Problem Solving

Job description

Patrique Mercier Recruitment FR is a premier recruitment agency dedicated to connecting talented individuals with top-tier job opportunities across Greece. We are excited to announce an opening for a Swedish Speaking Customer Experience Representative to join our vibrant team. In this essential role, you will be responsible for fostering positive relationships with our Swedish-speaking customers, ensuring they receive exemplary service and support.


Responsibilities

  • Act as the primary liaison for Swedish-speaking customers, providing assistance through phone, email, and chat.
  • Handle customer inquiries, resolve issues promptly, and offer detailed information about our products and services.
  • Maintain thorough records of customer interactions and issues in our CRM platform.
  • Collaborate with various departments to improve customer service processes based on client feedback.
  • Stay informed about product knowledge and company policies to ensure accurate service delivery.
  • Engage in team discussions and share constructive ideas to enhance customer satisfaction.
  • Support training initiatives for new employees by providing guidance and sharing insights.

Requirements

  • Fluency in Swedish and English with exceptional communication skills, both written and verbal.
  • Experience in customer service or related roles is preferred.
  • Strong analytical and problem-solving skills paired with a customer-centric approach.
  • Able to engage and communicate effectively with a diverse customer base.
  • Experience using CRM software and customer support technology.
  • Excellent organizational abilities and attention to detail.
  • Team player with a positive outlook and a passion for delivering high-quality customer experiences.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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