Key Facts

Remote From:

Greece

Category: Customer Experience Manager

Full time

Entry-level / graduate

English, Swedish

Hard Skills

Customer Inquiries Customer Relationship Management Product Knowledge Cross-Functional Collaboration Help Desk Support Employee Onboarding Process Analysis Microsoft Dynamics CRM Positive Psychology Customer Centricity

Other Skills

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Customer Service
•
Intercultural Communication
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Analytical Skills
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Teamwork
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Time Management
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Detail Oriented
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Mentorship
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Fluency in Swedish and English with exceptional written and verbal communication skills
Experience in customer service or related roles
Strong analytical and problem-solving skills with a customer-centric approach
Experience using CRM software and customer support technology

Requirements:

Act as the primary liaison for Swedish-speaking customers, providing assistance through phone, email, and chat
Handle customer inquiries, resolve issues promptly, and offer detailed information about products and services
Maintain thorough records of customer interactions and issues in the CRM platform
Collaborate with various departments to improve customer service processes based on client feedback

Job description

Patrique Mercier Recruitment FR is a premier recruitment agency dedicated to connecting talented individuals with top-tier job opportunities across Greece. We are excited to announce an opening for a Swedish Speaking Customer Experience Representative to join our vibrant team. In this essential role, you will be responsible for fostering positive relationships with our Swedish-speaking customers, ensuring they receive exemplary service and support.

Responsibilities

Act as the primary liaison for Swedish-speaking customers, providing assistance through phone, email, and chat.
Handle customer inquiries, resolve issues promptly, and offer detailed information about our products and services.
Maintain thorough records of customer interactions and issues in our CRM platform.
Collaborate with various departments to improve customer service processes based on client feedback.
Stay informed about product knowledge and company policies to ensure accurate service delivery.
Engage in team discussions and share constructive ideas to enhance customer satisfaction.
Support training initiatives for new employees by providing guidance and sharing insights.

Requirements

Fluency in Swedish and English with exceptional communication skills, both written and verbal.
Experience in customer service or related roles is preferred.
Strong analytical and problem-solving skills paired with a customer-centric approach.
Able to engage and communicate effectively with a diverse customer base.
Experience using CRM software and customer support technology.
Excellent organizational abilities and attention to detail.
Team player with a positive outlook and a passion for delivering high-quality customer experiences.

Benefits