Key Facts

Remote From:

Full time

Entry-level / graduate

English, Dutch

Hard Skills

LiveChat Help Desk Support Cross-Functional Collaboration Customer Complaint Resolution Customer Analysis Product Knowledge Case Management Tools Microsoft Dynamics CRM Customer Centricity

Other Skills

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Customer Service
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Record Keeping
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Analytical Skills
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Teamwork
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Relationship Building
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Problem Solving

Roles & Responsibilities

Fluency in Dutch and English with outstanding written and verbal communication skills.
Prior experience in customer service or similar roles.
Strong ability to build rapport and maintain effective relationships with customers.
Excellent analytical and problem-solving skills with a focus on customer satisfaction.

Requirements:

Serve as the primary liaison for Dutch-speaking customers, providing support through channels including phone, email, and live chat.
Document customer interactions and feedback using the CRM system, ensuring accurate record-keeping.
Analyze customer feedback to identify trends and recommend improvements to the overall customer experience.
Work collaboratively with different teams to implement solutions that boost customer happiness.

Job description

Patrique Mercier Recruitment FR is a well-respected recruitment agency focused on connecting talented individuals with exceptional job opportunities across Greece. We are excited to offer a position for a Dutch Speaking Customer Happiness Specialist. This important role is designed to ensure that our Dutch-speaking clients receive superior support and service, fostering lasting customer relationships and enhancing overall satisfaction.

Responsibilities

Serve as the primary liaison for Dutch-speaking customers, providing support through various channels including phone, email, and live chat.
Enhance customer satisfaction by efficiently addressing inquiries and resolving any concerns that arise.
Document customer interactions and feedback using our CRM system, ensuring accurate record-keeping.
Analyze customer feedback to identify trends and recommend improvements to the overall customer experience.
Work collaboratively with different teams to implement solutions that boost customer happiness.
Keep updated on product knowledge to provide insightful support and recommendations to customers.
Foster a positive team dynamic by sharing ideas and participating in initiatives aimed at enhancing customer service.

Requirements

Fluency in Dutch and English, with outstanding written and verbal communication skills.
Prior experience in customer service or similar roles is preferred.
Strong ability to build rapport and maintain effective relationships with customers.
Excellent analytical and problem-solving skills, with a focus on customer satisfaction.
Familiarity with CRM systems and customer support tools is a plus.
Highly organized with a keen attention to detail when managing customer interactions.
A genuine passion for delivering exceptional customer experiences and promoting customer happiness.

Benefits