Key Facts

Remote From:

Full time

Entry-level / graduate

English, Italian

Hard Skills

Microsoft Bookings Multi-Channel Marketing User Feedback Customer Complaint Resolution Collaborative Filtering Web Trends Business Process Improvement Customer Centricity

Other Skills

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Customer Service
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Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Fluency in Italian and English (additional languages advantageous)
Experience in customer service, preferably in the entertainment or hospitality industry
Strong communication and problem-solving skills with a proactive approach
Detail-oriented with excellent organizational skills; able to work independently and as part of a team

Requirements:

Assist Italian-speaking customers with inquiries regarding entertainment services, including events, activities, and bookings
Manage and process bookings, ensuring all details are accurate and communicated clearly to clients
Provide exceptional customer support through various channels and address issues and queries promptly
Stay current with trends and collaborate with the team to improve service delivery

Job description

Patrique Mercier Recruitment FR is pleased to invite applications for the role of Italian Speaking Entertainment Services Advisor. This position is ideal for individuals who are passionate about entertainment and customer service, and who thrive in a dynamic, fast-paced environment. As an Entertainment Services Advisor, you will assist Italian-speaking clients in navigating a range of entertainment options, ensuring they have a memorable experience.

Key Responsibilities

Assist Italian-speaking customers with inquiries regarding entertainment services, including events, activities, and bookings.
Provide exceptional customer support through various communication channels, addressing issues and queries efficiently.
Use your knowledge of the entertainment sector to make recommendations based on client preferences and interests.
Manage and process bookings, ensuring all details are accurate and communicated clearly to clients.
Stay current with trends and new entertainment offerings to enhance customer interactions.
Collaborate with other team members to resolve customer issues and improve service delivery.
Gather customer feedback to contribute to the ongoing improvement of services offered.

Requirements

Fluency in Italian and English is essential; proficiency in additional languages is an advantage.
Experience in customer service, preferably in the entertainment or hospitality industry.
Strong communication skills, with a focus on providing exceptional customer support.
Problem-solving abilities and a proactive approach to addressing client needs.
Detail-oriented with excellent organizational skills.
Able to work independently and as part of a collaborative team.
A passion for entertainment and crafting excellent experiences for clients.

Benefits