Key Facts

Remote From:

Greece

Category: Technical Support Specialist

Full time

Entry-level / graduate

English, Italian

Hard Skills

Network Troubleshooting Mobile Device Troubleshooting Mobile Application Development Mobile Marketing Tool Management End-User Training And Support Engineering Documentation Escalation Procedures Customer Inquiries Customer Relationship Management +5 more

Other Skills

•
Teamwork
•
Customer Service
•
Diagnostic Skills
•
Verbal Communication Skills
•
Problem Solving

Roles & Responsibilities

Fluency in Italian and English, with excellent verbal and written communication skills
Experience in mobile support or technical support
Strong diagnostic and troubleshooting skills, particularly related to mobile devices
Ability to work independently and efficiently in a remote environment

Requirements:

Provide expert support to Italian-speaking customers via phone, email, and chat for mobile device-related issues
Troubleshoot and resolve a variety of technical issues pertaining to mobile applications, connectivity, and device settings
Guide customers in optimizing their use of mobile devices and applications, offering tailored solutions based on their needs
Thoroughly document support interactions and solutions in the customer relationship management (CRM) system

Job description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for an Italian Speaking Mobile Support Specialist. This role is ideal for individuals who are passionate about mobile technology and customer service. As a Mobile Support Specialist, you will assist Italian-speaking clients with their mobile device inquiries and technical issues, ensuring an exceptional user experience.

Responsibilities

Provide expert support to Italian-speaking customers via phone, email, and chat for mobile device-related issues.
Troubleshoot and resolve a variety of technical issues pertaining to mobile applications, connectivity, and device settings.
Guide customers in optimizing their use of mobile devices and applications, offering tailored solutions based on their needs.
Thoroughly document support interactions and solutions in the customer relationship management (CRM) system.
Work closely with technical teams to escalate complex issues and improve support processes.
Follow up with customers to ensure their issues are fully resolved and to confirm satisfaction with provided support.
Stay current on mobile technology trends and product updates to enhance your support capabilities.

Requirements

Fluency in Italian and English, with excellent verbal and written communication skills.
Experience in mobile support or technical support is preferred.
Strong diagnostic and troubleshooting skills, particularly related to mobile devices.
Exceptional customer service skills and the ability to communicate effectively with diverse clients.
Familiarity with mobile applications and support tools is a significant advantage.
Ability to work independently and efficiently in a remote environment.
A strong passion for technology and a commitment to professional growth in the mobile domain.

Benefits