Key Facts

Remote From:

Full time

Entry-level / graduate

English, Italian

Hard Skills

Order Management Web Platforms Case Management Tools Web Trends Business Requirements Documentation Package Delivery Product Knowledge Sales Management Retail Experience Customer Engagement +2 more

Other Skills

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Customer Service
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Multitasking
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Teamwork
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

Fluency in Italian and English with excellent verbal and written communication skills.
Prior experience in customer support or online retail environments.
Proficiency with customer support tools and e-commerce platforms.
Strong organizational skills, multitasking ability, and a keen interest in current e-commerce trends.

Requirements:

Assist Italian-speaking customers via chat, email, and phone with online shopping inquiries and needs.
Provide product information, recommendations, and support throughout the purchasing process.
Handle inquiries related to order status, returns, and exchanges efficiently and professionally.
Document customer interactions accurately and collaborate with other departments to resolve issues and improve service quality.

Job description

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for an Italian Speaking Online Shopping Advisor. If you are passionate about e-commerce and provide exceptional customer service, this role is perfect for you. As an Online Shopping Advisor, you will help Italian-speaking customers navigate their shopping experience, ensuring satisfaction and fostering loyalty.

Responsibilities

Assist Italian-speaking customers via chat, email, and phone with their online shopping inquiries and needs.
Provide product information, recommendations, and support throughout the purchasing process.
Handle inquiries related to order status, returns, and exchanges efficiently and professionally.
Identify customer needs and provide personalized solutions to enhance their shopping experience.
Stay updated on product offerings and promotions to provide informed recommendations to customers.
Document customer interactions accurately to maintain up-to-date customer records.
Collaborate with other departments to resolve issues and improve overall service quality.

Requirements

Fluency in Italian and English, with excellent verbal and written communication skills.
Prior experience in customer support or online retail environments is preferred.
A strong interest in e-commerce and knowledge of current trends in online shopping.
Ability to engage customers warmly while providing effective solutions.
Proficient in using customer support tools and e-commerce platforms.
Strong organizational skills, with the ability to multitask and manage a high volume of inquiries.
Team player with a positive attitude and a commitment to delivering a great customer experience.

Benefits