Key Facts

Remote From:

Greece

Category: Social Media Manager

Full time

Entry-level / graduate

English, Italian

Hard Skills

Social Media Management Community Development Planning Social Media Content Creation Customer Engagement Social Media Customer Analysis Issue Management Social Media Social Data Analytics +3 more

Other Skills

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Customer Service
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Non-Verbal Communication
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Multitasking
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Time Management
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Teamwork
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Enthusiasm
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Problem Solving

Roles & Responsibilities

Fluent in Italian and English with excellent written and verbal communication skills
Experience in social media support, community management, or customer service
Strong knowledge of social media platforms and their functionalities
Ability to work independently and manage multiple tasks effectively

Requirements:

Provide exceptional support to Italian-speaking users across various social media channels, addressing inquiries and resolving issues promptly.
Monitor social media platforms for customer interactions and respond swiftly to comments, messages, and queries.
Collaborate with marketing and content teams to ensure messages reflect the brand's voice and are consistent.
Identify patterns in customer inquiries to inform product improvements and service enhancements.

Job description

Patrique Mercier Recruitment FR is thrilled to present an exciting opportunity for an Italian Speaking Social Media Support Advisor. In this role, you will play a pivotal part in enhancing the online presence and interaction of our clients. This position is perfect for individuals who are passionate about social media and have a strong commitment to delivering outstanding customer support.

Responsibilities

Provide exceptional support to Italian-speaking users across various social media channels, addressing inquiries and resolving issues in a timely manner.
Monitor social media platforms for customer interactions, ensuring a swift response to comments, messages, and queries.
Enhance customer satisfaction by engaging with users through informative and friendly communication.
Collaborate with marketing and content teams to ensure messages are consistent and reflect the brand’s voice.
Identify patterns in customer inquiries to help inform product improvements and service enhancements.
Assist in developing social media campaigns and content that resonate with Italian-speaking audiences.
Stay updated on industry trends and social media best practices to provide informed support and recommendations.

Requirements

Fluent in Italian and English, with excellent written and verbal communication skills.
Previous experience in social media support, community management, or customer service.
Strong knowledge of social media platforms and their functionalities.
Exceptional problem-solving abilities and a customer-focused mentality.
Ability to work independently while managing multiple tasks effectively.
Familiarity with social media analytics tools is a plus.
Enthusiastic team player with a positive attitude and a passion for helping others.

Benefits