Key Facts

Remote From:

Full time

Entry-level / graduate

English, Italian

Hard Skills

Help Desk Support Customer Relationship Management Cross-Functional Collaboration Customer Complaint Resolution Customer Relationship Management Issue Management Product Knowledge Customer Experience Improvement

Other Skills

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Record Keeping
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Microsoft Office
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Customer Service
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Communication
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Teamwork
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Organizational Skills
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Italian and English, both written and spoken
Experience in customer service or related field
Proficient in using customer service software and Microsoft Office applications
Excellent communication, interpersonal and problem-solving skills with a customer-focused mindset

Requirements:

Deliver outstanding customer care to Italian-speaking clients via phone, email, and chat
Assist customers with inquiries, complaints, and requests, ensuring a high level of service
Document customer interactions and maintain accurate records in the CRM system
Collaborate with team members and other departments to ensure a seamless customer experience

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for an Italian Speaking Customer Care Agent. This role is perfect for individuals who are passionate about customer service and want to make a positive impact while assisting Italian-speaking clients.

Responsibilities

Deliver outstanding customer care to Italian-speaking clients via phone, email, and chat.
Assist customers with inquiries, complaints, and requests, ensuring a high level of service.
Resolve customer issues effectively and efficiently to enhance satisfaction.
Document customer interactions and maintain accurate records in the CRM system.
Stay informed about products and services to provide knowledgeable assistance and recommendations.
Collaborate with team members and other departments to ensure a seamless customer experience.
Participate in training to improve product knowledge and customer service skills.

Requirements

Fluency in Italian and English, both written and spoken.
Experience in customer service or a related field is a plus.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities with a dedication to customer satisfaction.
Proficient in using customer service software and Microsoft Office applications.
Detail-oriented with strong organizational skills.
A genuine interest in helping customers and providing excellent service.

Benefits