Key Facts

Remote From:

Full time

Entry-level / graduate

English

Hard Skills

Hardware Support Help Desk Support Project Collaboration Escalation Procedures Customer Inquiries Biomedical Instrumentation Case Report Forms Help Desk Support Product Knowledge Remote Technical Support Learning Development Customer Relationship Management Customer Experience Improvement

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Analytical Skills
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Multitasking
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Time Management
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Norwegian and English with strong verbal and written communication skills
Experience in customer support or technical support
Strong analytical and problem-solving skills with the ability to troubleshoot effectively
Ability to work independently in a remote setting and manage multiple tasks efficiently

Requirements:

Deliver top-notch support to Norwegian-speaking customers through remote channels such as phone, email, and chat
Identify, diagnose, and troubleshoot a wide range of technical problems related to software and hardware
Document all support interactions accurately in the support system and maintain thorough case records
Escalate complex issues to technical teams and follow up to ensure customer satisfaction and resolution

Job description

Patrique Mercier Recruitment FR is proud to present an opportunity for a Norwegian Speaking Remote Support Specialist. This role is tailored for individuals who are exceptional at providing technical support and customer service to Norwegian-speaking clients. As a remote support specialist, you will play a critical role in ensuring a positive customer experience by resolving their inquiries and technical issues effectively.

Responsibilities

Deliver top-notch support to Norwegian-speaking customers through remote channels such as phone, email, and chat.
Identify, diagnose, and troubleshoot a wide range of technical problems related to software and hardware.
Walk customers through troubleshooting steps and provide clear and concise solutions.
Document all support interactions accurately in the support system and maintain thorough case records.
Work closely with technical teams to escalate and address complex issues promptly.
Follow up with clients to ensure their satisfaction and to confirm that their issues have been successfully resolved.
Stay informed about product updates and industry developments to provide informed, quality support.

Requirements

Fluency in Norwegian and English, with strong communication skills both verbally and in writing.
Previous experience in customer support or technical support is preferred.
Strong analytical and problem-solving skills with the ability to troubleshoot effectively.
Excellent interpersonal skills and a strong commitment to customer service excellence.
Experience with remote support tools and knowledge of CRM applications is advantageous.
Ability to work independently in a remote setting while managing multiple tasks efficiently.
Interest in technology and a passion for continuous professional development in the tech industry.

Benefits