Key Facts

Remote From:

Finland

Category: Consultant

Full time

Entry-level / graduate

Finnish, English

Hard Skills

Customer Analysis Digital Content Platforms Sales Management Microsoft Dynamics CRM Cross-Functional Collaboration Remote Administration Customer Centricity

Other Skills

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Customer Service
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Consulting
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Microsoft Office
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Sales
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Communication
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Adaptability
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Proactivity
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Social Skills
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Fluency in Finnish and English (written and spoken)
Experience in customer service, sales, or consulting within e-commerce or digital retail
Proficient in CRM systems and the Microsoft Office suite
Strong problem-solving skills with a proactive approach to customer care

Requirements:

Assist Finnish-speaking customers by responding to inquiries and offering expert guidance on the digital store's products and services.
Develop a robust understanding of the product offerings to effectively meet customer needs.
Conduct training sessions for customers on how to effectively navigate and use digital store platforms.
Address customer issues or complaints and collect feedback to enhance the digital shopping experience.

Job description

Patrique Mercier Recruitment FR is a reputable recruitment agency located in Greece, dedicated to aligning talented professionals with prominent companies across diverse industries. We are searching for a Finnish Speaking Digital Store Consultant to join our dynamic team. In this essential role, you will engage with Finnish-speaking customers, providing comprehensive support and insights to enhance their digital shopping experiences. Your contributions will be instrumental in ensuring customer satisfaction and fostering successful online interactions.

Responsibilities

Assist Finnish-speaking customers by responding to inquiries and offering expert guidance on the digital store's products and services.
Develop a robust understanding of the product offerings to effectively meet customer needs.
Conduct training sessions for customers on how to effectively navigate and use digital store platforms.
Collaborate with marketing and sales teams to formulate strategies aimed at increasing customer engagement.
Collect and analyze customer feedback to identify opportunities for enhancing the digital shopping experience.
Stay abreast of the latest trends in e-commerce and digital retail to provide knowledgeable recommendations.
Efficiently address customer issues or complaints related to the digital store experience.

Requirements

Fluency in Finnish and English, both written and spoken.
Experience in customer service, sales, or consulting, particularly within the e-commerce or digital retail sector.
Strong knowledge of digital platforms and tools used in online retail.
Excellent communication and interpersonal skills, focused on fostering customer satisfaction.
Self-motivated and capable of working effectively in a fast-paced, remote working environment.
Proficient in CRM systems and the Microsoft Office suite.
Strong problem-solving skills with a proactive approach to customer care.

Benefits