Danish Speaking Customer Support for Banking -Remote in Greece

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with rewarding career opportunities. We are currently looking for a Danish Speaking Customer Support Representative for the Banking sector. This position is an excellent fit for individuals who are committed to providing outstanding service in the financial industry and have a passion for helping clients navigate their banking needs.

Responsibilities

• Offer high-quality customer support to Danish-speaking clients regarding banking products and services through phone, email, and chat.
• Assist customers with account inquiries, transaction issues, and product-related questions.
• Effectively handle customer complaints and concerns to ensure satisfactory resolutions.
• Maintain accurate records of customer interactions and manage follow-ups appropriately.
• Collaborate with the banking operations team to ensure efficient service delivery and timely resolution of complex issues.
• Educate clients on banking procedures, policies, and new services.
• Collect and analyze customer feedback to contribute to service improvement efforts.

Requirements

• Fluency in Danish and English, both written and spoken.
• Previous experience in customer service, preferably in the banking or financial services sector.
• Strong interpersonal skills and the ability to handle challenging situations with professionalism.
• Detail-oriented with strong organizational abilities.
• Proficient in using CRM systems and Microsoft Office applications.
• Proactive approach to problem-solving with an emphasis on customer satisfaction.
• Willingness to work flexible hours, including evenings and weekends when necessary.

Benefits

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks