Key Facts

Remote From:

Full time

Entry-level / graduate

Danish, English

Hard Skills

Microsoft Bookings Collaborative Filtering User Feedback Customer Experience Improvement Omni-Channel Marketing Customer Inquiries Industry Trend Analysis Customer Centricity Organizational Structure

Other Skills

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Customer Service
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Communication
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Teamwork
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Detail Oriented
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Enthusiasm
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Problem Solving

Roles & Responsibilities

Fluency in Danish and English (additional languages are a plus).
Experience in customer service, preferably in the entertainment or hospitality sector.
Exceptional communication skills with a focus on delivering high-quality customer experiences.
Strong problem-solving abilities with a proactive approach and high organizational skills.

Requirements:

Assist Danish-speaking customers with inquiries related to entertainment services, including event bookings, activities, and recommendations.
Deliver exemplary customer support through multiple communication channels, efficiently answering questions and resolving issues.
Manage and process reservations with precision, ensuring all bookings are communicated clearly to clients.
Stay updated on industry trends and new entertainment offerings to enhance client interactions.

Job description

Patrique Mercier Recruitment FR is excited to present an opportunity for a Danish Speaking Entertainment Services Advisor. This role is ideal for enthusiastic individuals who have a passion for the entertainment industry and a talent for providing outstanding customer service. As an Entertainment Services Advisor, you will assist Danish-speaking clients in navigating various entertainment options, ensuring they enjoy a remarkable and engaging experience.

Key Responsibilities

Assist Danish-speaking customers with their inquiries related to entertainment services, including event bookings, activities, and recommendations.
Deliver exemplary customer support through multiple communication channels, efficiently answering questions and resolving issues.
Utilize your knowledge of the entertainment landscape to offer personalized recommendations that cater to client preferences.
Manage and process reservations with precision, ensuring all bookings are communicated clearly to clients.
Stay updated on industry trends and new entertainment offerings to enhance client interactions.
Collaborate with team members to troubleshoot customer concerns and improve service delivery.
Gather customer feedback to continuously refine and enhance the services offered.

Requirements

Fluency in Danish and English is essential; knowledge of additional languages is a plus.
Experience in customer service, preferably in the entertainment or hospitality sector.
Exceptional communication skills, with a strong focus on delivering high-quality customer experiences.
Strong problem-solving capabilities with a proactive approach to meeting client needs.
Detail-oriented and highly organized.
Able to work independently as well as collaboratively in a team setting.
A true passion for the entertainment industry and a desire to create memorable experiences for clients.

Benefits