Key Facts

Remote From:

Full time

Entry-level / graduate

Danish, English

Hard Skills

System Level Troubleshooting Web Platforms Help Desk Support Cross-Functional Collaboration Customer Inquiries End-User Training And Support Case Management Tools Customer Relationship Management

Other Skills

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Multitasking
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Communication
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Time Management
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Teamwork
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Detail Oriented
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluent in Danish and English, with strong writing and speaking skills.
Prior experience in customer support or technical assistance, particularly in an online environment.
Understanding of online platforms and their functionalities.
Experience with CRM software and customer support tools is advantageous.

Requirements:

Provide high-quality support to Danish-speaking users through email, live chat, and phone, addressing queries and resolving platform issues.
Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently.
Educate users on navigating the platform and utilizing its features to enhance their experience.
Collaborate with various teams to identify common user issues and recommend improvements to the platform.

Job description

Patrique Mercier Recruitment FR is pleased to offer a position for a Danish Speaking Online Platform Support Agent. This role is crucial in delivering excellent support to Danish-speaking users of our online platform. If you have a talent for communication and a commitment to helping customers succeed, we would be thrilled to have you on our team!

Responsibilities

Provide high-quality support to Danish-speaking users through various channels, including email, live chat, and phone, addressing their queries and resolving issues with the platform.
Troubleshoot and resolve technical problems related to user accounts and platform functionalities expediently.
Educate users on navigating the platform and utilizing its features to enhance their experience.
Carefully document user interactions and solutions in our CRM system to maintain a record of service quality.
Collaborate with various teams to identify common user issues and recommend improvements to the platform.
Stay updated on any changes or new features of the platform to provide timely and accurate support.
Follow up with users to ensure that their issues have been resolved and they are satisfied with the solution.

Requirements

Fluent in Danish and English, with strong writing and speaking skills.
Prior experience in customer support or technical assistance, particularly in an online environment.
Understanding of online platforms and their functionalities.
Strong problem-solving abilities and a dedicated customer service mentality.
Excellent communication and interpersonal skills.
Experience with CRM software and customer support tools is advantageous.
Ability to work independently while managing multiple tasks in a fast-paced setting.

Benefits