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Danish Speaking E-commerce Support Specialist -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
Danish, English

Other Skills

  • •
    Customer Service
  • •
    Communication
  • •
    Analytical Skills
  • •
    Time Management
  • •
    Teamwork
  • •
    Detail Oriented
  • •
    Problem Solving

Job description

Patrique Mercier Recruitment FR is excited to announce an opportunity for a Danish Speaking E-Commerce Support Specialist. This fantastic position is designed for individuals who are not only fluent in Danish but are also passionate about e-commerce. In this role, you will be essential in delivering a high-quality online shopping experience to our Danish-speaking customers, addressing their inquiries, and providing effective support.


Responsibilities

  • Provide excellent customer service to Danish-speaking clients via email, chat, and phone communications.
  • Assist customers with inquiries related to product details, order tracking, returns, and payment methods.
  • Resolve customer complaints and concerns promptly and professionally.
  • Accurately manage and process customer orders throughout the order lifecycle.
  • Stay updated on current product offerings, promotions, and company policies.
  • Collaborate with other departments to continuously improve customer service and experience.
  • Maintain detailed records of customer interactions in the CRM system for effective follow-up.

Requirements

  • Fluency in Danish and English, both written and spoken.
  • Previous experience in customer service or e-commerce is preferred.
  • Strong enthusiasm for e-commerce and an understanding of online shopping behaviors.
  • Excellent communication skills and a commitment to providing superior customer service.
  • Experience with customer support software and CRM systems is advantageous.
  • Ability to work independently and effectively manage customer inquiries in a fast-paced environment.
  • Strong analytical skills and attention to detail.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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