Key Facts

Remote From:

Full time

Entry-level / graduate

Danish, English

Hard Skills

Account Management Customer Relationship Management Customer Success Management Cross-Functional Collaboration Customer Complaint Resolution Customer Relationship Building Microsoft Dynamics CRM Product Knowledge Customer Success Management Customer Centricity

Other Skills

•
Customer Service
•
Microsoft Office
•
Communication
•
Teamwork
•
Organizational Skills
•
Detail Oriented
•
Social Skills
•
Problem Solving

Roles & Responsibilities

Fluency in Danish and English, both written and spoken.
Experience in customer service or customer success positions.
Familiarity with CRM software and standard office technologies.
Strong communication, interpersonal, and problem-solving skills with a proactive attitude toward resolving customer issues.

Requirements:

Serve as the primary contact for Danish-speaking customers, providing outstanding service through phone, email, and chat communications.
Promptly address customer inquiries and provide accurate information about products and services.
Maintain detailed records of customer interactions in the CRM system for continual improvement and follow-up.
Collaborate with internal departments to create opportunities for upselling and improving customer engagement.

Job description

Patrique Mercier Recruitment FR is delighted to announce a new opening for a Danish Speaking Customer Success Specialist. This role is perfect for someone who is passionate about customer support and is eager to assist our Danish-speaking clients in achieving their objectives!

Responsibilities

Serve as the primary contact for Danish-speaking customers, providing outstanding service through phone, email, and chat communications.
Promptly address customer inquiries and provide accurate information about our products and services.
Develop strong relationships with clients to understand their needs and ensure they are maximizing their investment in our solutions.
Efficiently resolve customer complaints and issues to enhance their overall experience.
Maintain detailed records of customer interactions in the CRM system for continual improvement and follow-up.
Work collaboratively with internal departments to create opportunities for upselling and improving customer engagement.
Stay updated on new products and industry trends to offer the best possible guidance to clients.

Requirements

Fluency in Danish and English, both written and spoken.
Experience in customer service or customer success positions is highly desirable.
Exceptional communication and interpersonal skills, with a focus on customer satisfaction.
Proficient problem-solving abilities and a proactive attitude toward resolving customer issues.
Strong organizational skills and keen attention to detail.
Familiarity with CRM software and standard office technologies.
A positive mindset and a dedication to ensuring customer success.

Benefits