Key Facts

Remote From:

Full time

Entry-level / graduate

Danish, English

Hard Skills

Customer Experience Improvement Customer Analysis Microsoft Dynamics CRM Cross-Functional Collaboration Industry Trend Analysis Case Management Tools Continuous Improvement Process Project Collaboration LiveChat Customer Interaction Management +4 more

Other Skills

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Customer Service
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Teamwork
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Organizational Skills
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Detail Oriented
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Danish and English with excellent written and verbal communication skills
Background in customer service or related roles
Familiarity with CRM systems and customer support tools
Strong interpersonal skills and a problem-solving mindset focused on delivering an exceptional customer experience

Requirements:

Act as the main contact for Danish-speaking customers via phone, email, and live chat, delivering timely and effective assistance to ensure high customer satisfaction
Document all customer interactions and feedback in the CRM for accurate records and analysis; analyze feedback to identify trends and suggest improvements to the customer experience
Collaborate with other departments to implement efficient solutions that enhance customer happiness and stay informed about product updates and company initiatives to provide informed support
Contribute to team initiatives by sharing insights and participating in projects aimed at improving customer satisfaction

Job description

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to linking talented individuals with remarkable job opportunities across Greece. We are pleased to announce a fantastic opportunity for a Danish Speaking Customer Happiness Specialist. In this pivotal role, you will focus on ensuring that our Danish-speaking customers enjoy outstanding support and service, enhancing their overall satisfaction with our offerings.

Responsibilities

Act as the main contact for Danish-speaking customers, providing assistance via phone, email, and live chat.
Ensure a high level of customer satisfaction by responding to inquiries and resolving issues in a timely and effective manner.
Document all customer interactions and feedback in our CRM system to maintain accurate records for analysis.
Analyze customer feedback to identify trends and suggest improvements to the customer experience.
Collaborate with other departments to implement efficient solutions that enhance customer happiness.
Stay informed about product updates and company initiatives to provide informed support to customers.
Contribute positively to team initiatives, sharing insights and participating in projects aimed at improving customer satisfaction.

Requirements

Fluency in Danish and English, with excellent written and verbal communication skills.
A background in customer service or related roles is highly preferred.
Strong interpersonal skills and the ability to connect with customers effectively.
Problem-solving mindset focused on delivering an exceptional customer experience.
Familiarity with CRM systems and customer support tools is advantageous.
Strong organizational skills and attention to detail when handling customer inquiries.
A commitment to providing outstanding service and fostering customer happiness.

Benefits