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Spanish Speaking End User Support Specialist -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Spanish

Other Skills

  • •
    Customer Service
  • •
    Troubleshooting (Problem Solving)
  • •
    Prioritization
  • •
    Verbal Communication Skills
  • •
    Teamwork
  • •
    Detail Oriented

Job description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Spanish Speaking End User Support Specialist. This role is perfect for motivated individuals who are passionate about helping others and excel in a fast-paced technological environment. As a Spanish Speaking End User Support Specialist, you will provide dedicated support to Spanish-speaking clients, resolving their technical issues and ensuring an optimal user experience.


Responsibilities

  • Deliver high-quality support to end users in Spanish through multiple communication channels, including phone, email, and chat.
  • Identify and troubleshoot technical problems associated with software, hardware, and network systems.
  • Educate and guide users on effectively using various applications and tools.
  • Document support interactions and resolutions accurately in the ticketing system.
  • Collaborate with technical teams for the escalation of complex issues and contribute suggestions for service improvement.
  • Follow up with users to ensure their issues have been resolved satisfactorily.
  • Keep abreast of the latest technologies and updates to enhance support delivery.

Requirements

  • Fluency in Spanish and English is required, with strong verbal and written communication skills.
  • Prior experience in an end user support role or a customer service position is preferred.
  • Effective troubleshooting abilities with a keen attention to detail.
  • Outstanding customer service skills and a proactive attitude.
  • Knowledge of support ticketing systems and remote assistance tools is an advantage.
  • Ability to prioritize tasks and work independently in a dynamic work environment.
  • A genuine interest in technology and a commitment to professional development.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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