Key Facts

Remote From:

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Order Management Help Desk Support Account Management Process Improvement Account Management Escalation Procedures Policy Enforcement Microsoft Dynamics CRM Product Knowledge Email Management Microsoft Dynamics CRM Remote Administration Online Communication Customer Centricity

Other Skills

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Troubleshooting (Problem Solving)
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Customer Service
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Customer Service
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Analytical Skills
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Time Management
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Teamwork
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Problem Solving

Roles & Responsibilities

Fluency in Spanish and English, both written and spoken
Experience in email support or a customer service role
Excellent written communication skills with clarity and professionalism
Strong analytical and problem-solving skills

Requirements:

Respond to customer inquiries via email in Spanish, delivering accurate information about products and services
Assist with order management, account inquiries, and general customer support issues
Troubleshoot problems and provide effective solutions or escalate issues as necessary to ensure customer satisfaction
Maintain thorough documentation of all email interactions within the CRM system for tracking purposes

Job description

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Spanish Speaking Email Support Specialist. If you are passionate about providing exceptional customer service and have strong communication skills, this position is tailored for you. In this role, you will assist Spanish-speaking clients through email, ensuring their questions and concerns are addressed promptly and effectively.

Responsibilities

Respond to customer inquiries via email in Spanish, delivering accurate information about products and services.
Assist with order management, account inquiries, and general customer support issues.
Troubleshoot problems and provide effective solutions or escalate issues as necessary to ensure customer satisfaction.
Maintain thorough documentation of all email interactions within the CRM system for tracking purposes.
Collaborate with team members to ensure a seamless flow of information and enhance customer service quality.
Identify recurring issues in customer inquiries and suggest process improvements to the management.
Stay updated on product knowledge and company policies to provide reliable assistance to clients.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in email support or a customer service role is highly preferred.
Excellent written communication skills with a strong focus on clarity and professionalism.
Strong analytical and problem-solving skills, able to manage customer inquiries effectively.
Ability to work independently and efficiently manage time in a remote setting.
Familiarity with CRM software and email management tools is advantageous.
Commitment to providing outstanding customer service and fostering positive client relationships.

Benefits