Key Facts

Remote From:

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Help Desk Support Customer Relationship Management Cross-Functional Collaboration User Feedback Process Improvement Customer Information Systems Policy Development Issue Management Product Knowledge Know Your Customer Customer Experience Improvement Positive Psychology

Other Skills

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Record Keeping
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Customer Service
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Coaching
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Professionalism
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Teamwork
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Organizational Skills
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Detail Oriented
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Cultural Sensitivity
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Spanish and English with excellent oral and written communication skills
Prior experience in customer service or related fields
Strong problem-solving abilities and a dedicated customer-oriented mindset
Proficiency in CRM software and customer support applications

Requirements:

Serve as the main point of contact for Spanish-speaking customers via phone, email, and chat
Respond to customer inquiries, resolve issues, and provide comprehensive product information
Maintain accurate records of customer interactions and issues in our CRM system
Collaborate with cross-functional teams to improve customer service processes based on customer feedback

Job description

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to connecting skilled individuals with exceptional career opportunities throughout Greece. We are on the lookout for a Spanish Speaking Customer Experience Representative to join our enthusiastic team. In this role, you will be instrumental in delivering an outstanding experience to our Spanish-speaking customers, ensuring that every interaction reflects our commitment to excellence.

Responsibilities

Serve as the main point of contact for Spanish-speaking customers, assisting them via phone, email, and chat.
Respond to customer inquiries, resolve issues efficiently, and provide comprehensive product information.
Maintain accurate records of customer interactions and issues in our CRM system.
Work closely with various teams to enhance customer service processes based on customer feedback.
Stay informed about our product offerings and policies to deliver precise and helpful information.
Engage in team meetings and share insights for continual improvement of the customer experience.
Support the training of new team members by sharing your expertise and customer service knowledge.

Requirements

Fluency in Spanish and English, with excellent oral and written communication skills.
Prior experience in customer service or related fields is advantageous.
Strong problem-solving abilities and a dedicated customer-oriented mindset.
Capable of engaging with a diverse clientele while maintaining professionalism.
Proficiency in CRM software and customer support applications.
Excellent organizational skills and keen attention to detail.
Collaborative spirit with a positive attitude and a strong desire to provide top-notch customer service.

Benefits