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Spanish Speaking Customer Experience Representative -Remote in Greece

Key Facts

Remote From: 
Full time
Entry-level / graduate
English, Spanish

Other Skills

  • •
    Record Keeping
  • •
    Customer Service
  • •
    Coaching
  • •
    Professionalism
  • •
    Teamwork
  • •
    Organizational Skills
  • •
    Detail Oriented
  • •
    Cultural Sensitivity
  • •
    Verbal Communication Skills
  • •
    Social Skills
  • •
    Problem Solving

Roles & Responsibilities

  • Fluency in Spanish and English with excellent oral and written communication skills
  • Prior experience in customer service or related fields
  • Strong problem-solving abilities and a dedicated customer-oriented mindset
  • Proficiency in CRM software and customer support applications

Requirements:

  • Serve as the main point of contact for Spanish-speaking customers via phone, email, and chat
  • Respond to customer inquiries, resolve issues, and provide comprehensive product information
  • Maintain accurate records of customer interactions and issues in our CRM system
  • Collaborate with cross-functional teams to improve customer service processes based on customer feedback

Job description

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to connecting skilled individuals with exceptional career opportunities throughout Greece. We are on the lookout for a Spanish Speaking Customer Experience Representative to join our enthusiastic team. In this role, you will be instrumental in delivering an outstanding experience to our Spanish-speaking customers, ensuring that every interaction reflects our commitment to excellence.


Responsibilities

  • Serve as the main point of contact for Spanish-speaking customers, assisting them via phone, email, and chat.
  • Respond to customer inquiries, resolve issues efficiently, and provide comprehensive product information.
  • Maintain accurate records of customer interactions and issues in our CRM system.
  • Work closely with various teams to enhance customer service processes based on customer feedback.
  • Stay informed about our product offerings and policies to deliver precise and helpful information.
  • Engage in team meetings and share insights for continual improvement of the customer experience.
  • Support the training of new team members by sharing your expertise and customer service knowledge.

Requirements

  • Fluency in Spanish and English, with excellent oral and written communication skills.
  • Prior experience in customer service or related fields is advantageous.
  • Strong problem-solving abilities and a dedicated customer-oriented mindset.
  • Capable of engaging with a diverse clientele while maintaining professionalism.
  • Proficiency in CRM software and customer support applications.
  • Excellent organizational skills and keen attention to detail.
  • Collaborative spirit with a positive attitude and a strong desire to provide top-notch customer service.

Benefits

  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

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