Key Facts

Remote From:

Greece

Category: Technical Support Specialist

Full time

Entry-level / graduate

English, Spanish

Hard Skills

Hardware Support Remote Technical Support Remote Administration Escalation Management Customer Complaint Resolution Remote Technical Support Customer Relationship Management Help Desk Support Customer Centricity

Other Skills

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Customer Service
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Multitasking
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Proactivity
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Verbal Communication Skills
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Social Skills
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Problem Solving

Roles & Responsibilities

Fluency in Spanish and English with exceptional verbal and written communication skills
Prior experience in customer support or technical support
Strong troubleshooting abilities and problem-solving mindset
Ability to work independently in a remote setup while managing multiple tasks efficiently

Requirements:

Provide high-quality support to Spanish-speaking customers via phone, email, and chat
Identify, diagnose, and troubleshoot technical issues across software, hardware, and applications
Document support cases thoroughly and maintain accurate records in the support system
Escalate complex issues to technical teams and follow up to ensure complete resolution and customer satisfaction

Job description

Patrique Mercier Recruitment FR is excited to announce an opening for a Spanish Speaking Remote Support Specialist. In this role, you will be the frontline support for Spanish-speaking clients, providing outstanding customer service and technical assistance. This is a remote position ideal for individuals who are proactive and enjoy solving problems for users.

Responsibilities

Provide high-quality support to Spanish-speaking customers through various remote channels, including phone, email, and chat.
Identify, diagnose, and troubleshoot technical issues related to software, hardware, and applications.
Guide customers through step-by-step solutions and walk them through basic troubleshooting processes.
Keep detailed documentation of support cases and maintain accurate records in the support system.
Collaborate with technical teams to escalate and resolve more complicated technical issues.
Conduct follow-ups with clients to ensure complete resolution of issues and achieve customer satisfaction.
Stay updated on new products, services, and industry trends to enhance customer support experience.

Requirements

Fluency in Spanish and English, with exceptional verbal and written communication skills.
Prior experience in customer support or technical support is highly desirable.
Strong troubleshooting abilities and a knack for problem-solving.
Customer-oriented mindset with excellent interpersonal skills.
Familiarity with remote assistance tools and customer relationship management (CRM) software is beneficial.
Ability to work independently in a remote setup while managing multiple tasks efficiently.
Enthusiasm for technology and a commitment to ongoing professional growth in the tech field.

Benefits