Verifications Team Lead

In this pivotal role, you will oversee a dedicated team responsible for verifying employment histories, educational backgrounds, professional references, and license statuses for job applicants on behalf of our clients. As the Verifications Specialist Team Lead, you'll play a key role in shaping the future of our Verification Department by providing training, coaching, and support to your team members. 

We want to hear from you if you thrive in a collaborative environment and are committed to excellence!  We are seeking a driven, hardworking, and personable individual to step into the role of Verifications Team Lead.

Job Responsibilities: 

• Train and coach new and current employees in the Verification Department.
• Administrative responsibilities related to verifications and submitting End of Day reports as may be required in support of management.
• Conduct queue cleanup.
• Perform Quality Assurance (QA) and WIP checks for all agents to ensure that processes are followed.
• Assist hiring managers in the interviewing and hiring process.
• Process verification files.
• Perform other duties as assigned.

Requirements

• 1-2 years of background experience with Verifications and Team lead.
• Ability to maintain regular and punctual attendance.
• Able to thrive in a fast-paced environment.
• Able to quickly learn new software and use systems accurately.
• You are a natural problem solver and are focused on creating solutions.
• You can adapt quickly to a changing environment.
• You work well independently but understand the importance of teamwork.
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience.

Preferred Qualifications:

• High School Diploma or equivalent required.
• 1+ years experience in an office setting.
• Working knowledge of G-Suite and Microsoft Office products.
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.
• Ability to sit for extended periods.
• Ability to be on the phone for extended periods.
• Perform extensive internet and phone research.

Minimum Technical and Work Environment Requirements:

• Internet Connection:
• Primary internet connection with a minimum speed of 15 Mbps.
• Backup internet connection with at least 10 Mbps.
• Backup connection must be capable of supporting work during a power outage.

• Primary Device:
• Desktop or laptop equipped with at least:
• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
• A minimum of 8 GB RAM.

• Backup Device:
• Must meet or exceed the performance of an Intel Core i3 processor.
• Must be functional during power interruptions.

• Peripherals and Workspace:
• A functioning webcam.
• A noise-canceling USB headset.
• A quiet, dedicated home office space.
• A smartphone for communication and verification purposes.

Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.