Key Facts

Remote From:

Full time

English, Spanish

Hard Skills

Invoicing Digital File Management Client Education HDCAM (Video Storage) Short Message Peer-To-Peer Examination Of Legal Documents Computer Programming Payment Processing Customer Engagement Strategy Small Office/Home Office Network +2 more

Other Skills

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Customer Service
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Smartphone Operation
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Adaptability
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Communication
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Multitasking
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Organizational Skills

Roles & Responsibilities

Bilingual in Spanish and English (written and verbal)
Excellent communication skills with a customer-centric approach
Strong organizational skills with the ability to manage multiple tasks
Proficient with basic computer applications and comfortable using email and messaging platforms

Requirements:

Communicate with clients in Spanish and English via calls, emails, and text messages to address document submissions, invoice payments, and general inquiries
Manage document submissions: request missing documents, ensure completion accurately and in a timely manner, and guide clients through signing when needed
Notify clients of overdue invoices and assist with payment processing as required
Provide customer support by addressing queries, explaining the company's business model and invoicing rationale, and educating clients on services and policies

Job description

The Spanish Bilingual Support Representative will be responsible for effectively communicating with clients in Spanish and English through calls, emails, and text messages.

Job Responsibilities

Outreach: Initiate contact with clients to address various matters such as document submissions, invoice payments, and general inquiries.
Document Management: Request necessary documents from clients and ensure that they are completed accurately and in a timely manner. Guide clients through the signing process as needed.
Invoice Management: Notify clients of overdue invoices and provide assistance with payment processing if required.
Customer Support: Handle incoming calls from clients regarding queries related to document signing, invoice payments, and other business matters. Explain the company's business model and the rationale behind invoicing practices.
Training: Educate clients on the company's business model, services offered, and any relevant policies or procedures.

Requirements

Fluent in Spanish and English, both written and verbal.
Excellent communication skills with a customer-centric approach.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
Proficient in basic computer applications and comfortable using communication tools such as email and messaging platforms.
Previous experience in customer service or support roles preferred.
Ability to adapt to changing business needs and work effectively in a fast-paced environment.

System Requirements

At least 15mbps for main internet and at least 10mbps for backup
A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
Note: Back-ups should still be able to function when there is a power interruption
A webcam
Noise-canceling USB Headset
Quiet, Dedicated Home Office
Smartphone

Benefits

Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.