Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Help Desk Support Help Desk Support Invoicing User Feedback Calendar Management Authentication Servers Google Calendar Cloud Computing Customer Relationship Management Client Services Knowledge Base Instructional Design Shift Scheduling Microsoft Dynamics CRM Desktop Sharing Telephony Organizational Structure

Other Skills

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Remote Troubleshooting
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Troubleshooting (Problem Solving)
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Microsoft Office
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Time Management
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Proactivity
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Self-Confidence
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Customer Service
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Detail Oriented
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Verbal Communication Skills

Roles & Responsibilities

Minimum of 1 year demonstrated proficiency as a Technical Support Representative
Exceptional English communication abilities, encompassing both written and verbal aptitude
Outstanding capabilities in phone, email, and instant messaging communications
Able to work the night-shift

Requirements:

Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers
Deliver technical assistance through telephone, email, and chat channels
Orient customers through the initial phases of platform/product engagement
Record customer engagements within the CRM system, ensuring the accuracy and currency of records

Starfish

Madtech: Marketing + Advertising + Technology

About Starfish

Engage vetted talent at 20% the cost of US equivalents. Get matched to the top 1% of talent from the Philippines, India and Latin America. - Marketing: Social Media Managers, SEO Strategists, Growth Marketers, Performance Marketers - Design: Graphic Designers, Illustrators, Animators, Video Editors - Sales: Lead Generation Experts, Sales Development Representatives, CRM Data Entry Specialist, Telemarketers - Operations: Virtual Assistants, Executive Assistants, Bookkeepers, Project Managers, Customer Service Personnel - Digital: Developers, QA Engineers, Web Managers - Writing: Copywriters, Thought Leadership Writers

Company type: Startup

Industry: Madtech: Marketing + Advertising + Technology

Founded: 2018

Company size: 11 - 50

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Job description

We're seeking organized and dedicated Technical Support Representative to join our team, to service our network of businesses worldwide.

Requirements

Minimum of 1 year demonstrated proficiency as a Technical Support Representative
Exceptional English communication abilities, encompassing both written and verbal aptitude
Outstanding capabilities in phone, email, and instant messaging communications
Strong organizational and time management proficiencies
Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP
Experience with word-processing software and spreadsheets, such as MS Office
Familiarity with online calendar platforms and scheduling tools, including Google Calendar
Possesses a proactive and confident demeanor with acute attention to detail
Able to work the night-shift.

Duties and Responsibilities

Resolve IT concerns such as login complications, password resets, and malfunctioning remote access trackers.
Deliver technical assistance through telephone, email, and chat channels.
Aid in the generation, revision, and timely dispatch of invoices.
Orient customers through the initial phases of platform/product engagement.
Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
Record customer engagements within the CRM system, ensuring the accuracy and currency of records.
Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.

Technical Requirements: