Are you tenacious, pragmatic, with a keen sense of humor? You just might be an Idealist.
At Idealist Consulting, we help organizations grow through Salesforce implementation, managed services, and custom application development. We are innovators and problem-solvers committed to global progressive action; delivering innovative technical solutions to empower organizations working on some of the world's most important causes and aspire to do no harm and benefit all.
We’re looking for a Service Delivery Manager to join our Client Services team. You’ll collaborate with other Client Services leaders to identify, utilize, and drive efficiency of the people, process and tools necessary to deliver Idealist Consulting’s Services.
Service Delivery Manager is a full-time exempt role on the Client Services team and reports to the Director of Service Delivery.
How You’ll Contribute:Identify, develop, and retain Consultant teams Partner with HR to identify resource needs, define ideal candidate profiles, conduct interviews, and negotiate termsConduct new hire trainingManage and develop employees, contractors, and select vendorsEvaluate and assign project resources to ensure project successTrack projectsUnderstand SOWs and budgetsAssign resources taking into consideration individual skill sets, team cohesion, client requirements, and capacityUse capacity reporting to ensure resource availability for current and future projectsEnsure on-target employee utilizationOvercome resource limitations utilizing strategic initiatives, including resource development, reallocation, project queues, and different creative problem-solving strategiesWork with consultants to manage and escalate technical risksCollaborate with Client Success team to identify, mitigate, and resolve project roadblocks, cases, and escalationsEnsure project quality through process improvement, training and development, and documentationLead the development, quality, and consistency of services practiceMaintain, communicate and ensure use of best practicesAdvise and iterate SLAs and contract assumptionsCollaborate with the Services Leadership team to identify and prioritize strategic initiativesWhat You Bring to the Table:Baseline Expectation:5+ years experience in team leadership as a Service Delivery Manager, Resource Manager, Senior Project Manager, or HR ManagerExperience in professional services environment, working in technical service delivery or systems process consultingExperience using Salesforce as a user or administratorExcellent written and verbal communication and presentation skillsAbility to creatively problem solve within established processAbility to be responsive while adjudicating competing prioritiesAbility to gracefully mitigate conflict in real-timeExtra Credit:Salesforce Certified AdministratorPMP Certification or similarExperience with nonprofit business process or fundraising Ability to solve a Rubik’s cube in less than two hoursWhat You Can Expect:Equitable total compensation package with base salary commensurate with experience plus performance bonusesStandardized growth targets at 90 days, 6 months, and beyondHumane, no-overtime work weeks and a Hybrid Work Policy with remote options and flexible workday scheduling$0 Healthcare coverage option with FSA contribution matchGenerous Paid Time Off and Family Leave policiesPaid Volunteer Time to encourage civic engagement and community involvement401k employer match and short-term leave available with tenureA Little More About Us
Idealist Consulting was founded in 2006 by returning Peace Corps volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We’re committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.
Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all. Read our Commitment to Diversity, Equity, and Inclusion on our Ethics page. 
