Key Facts

Remote From:

Full time

Mid-level (2-5 years)

Hard Skills

Account Management Client Services Data Security Security Technology Policy Enforcement Quarterly Finance Reports Microsoft Operating Systems Help Desk Support Cyberinfrastructure Employee Engagement +16 more

Other Skills

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Technical Acumen
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Social Skills
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Teamwork
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Creative Problem Solving
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Customer Service
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Analytical Thinking
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Verbal Communication Skills
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Relationship Building
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Problem Solving

Roles & Responsibilities

Bachelor’s Degree or equivalent experience
4+ years in a customer-facing role at a Cloud, Cyber Security, or Data Security/Privacy company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies

Requirements:

Onboard customers to Varonis platforms and deliver ongoing value and support, ensuring customer success through proactive health checks and training
Serve as the primary technical contact, coordinate with support and engineering, and help identify renewal risk and remediation to secure renewals
Collaborate with Sales to identify and champion upsell opportunities; prepare and deliver quarterly business and blast radius reviews
Advocate for customers internally, document feedback, and create knowledge base content for internal and customer reuse across all organizational levels

Varonis

About Varonis

Varonis is a pioneer in data security and analytics, fighting a different battle than conventional cybersecurity companies. Varonis focuses on protecting enterprise data: sensitive files and emails; confidential customer, patient, and employee data; financial records; strategic and product plans; and other intellectual property. The Varonis Data Security Platform detects cyber threats from both internal and external actors by analyzing data, account activity, and user behavior; prevents and limits disaster by locking down sensitive and stale data; and efficiently sustains a secure state with automation. Varonis products address additional important use cases including data protection, data governance, Zero Trust, compliance, data privacy, classification, and threat detection and response. Varonis started operations in 2005 and has customers spanning leading firms in the financial services, public, healthcare, industrial, insurance, energy and utilities, technology, consumer and retail, media and entertainment, and education sectors.

Company type: XLarge

Founded: 2018

Company size: 1001 - 5000

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Job description

Description

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Job Title: Technical Account Manager

Summary

Technical Account Managers are the primary contact for Varonis customers and the first line of defense for data. All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear. Technical Account Managers provide onboarding and proactive on-going value and support to Varonis customers. To be a successful Technical Account Manager you must be a motivated self-starter, be committed to on-going self-development and education and possess strong technical acumen and customer service skills.

Time Zone Requirement: CST

Responsibilities

Ensure data is protected from insider threats, cyber-attacks, and policy violations
Onboard Customers to Varonis platforms and deliver on-going value and support
Ensure Customer success through frequent proactive health checks, hands-on product usage and training, and development and sharing of best practices.
Prepare and deliver quarterly business and blast radius reviews
Alongside Sales, identify and champion upsell opportunities
Learn new Varonis products as they are developed and released and develop expertise in your client’s unique security ecosystem(s)
Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ensure successful renewals
Serve as primary technical contact and augment our support and engineering teams
Advocate on behalf of customers with appropriate internal Varonis teams to ensure customer feedback is adequately documented and assessed by appropriate parties
Engage with customers at all levels of their organization, including but not limited to: Infrastructure, Cloud, Privacy & Compliance, Security, Incident Response, and the C-suite.
Identify, research, maintain control, and remediate customers’ technical issues promptly. Follow up promptly with recommendations and action plans and engage appropriate internal teams as required.
Escalate customer issues to management when appropriate
Create knowledge base content to capture new learning for customer and internal reuse.

Requirements

Bachelor’s Degree or equivalent experience
4+ Years working in a customer-facing role at a Cloud, Cyber Security, or Data Security & Privacy Company
Experience working with Windows OS
Knowledge of enterprise IT, cloud, and security technologies
Outstanding customer service skills and ability to quickly establish technical credibility and relationships with customers
Excellent in communication, written and verbal
Proven problem-solving abilities
Commitment to customer success
Proven success in contributing to a team-oriented environment.
Sales oriented.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent communication (written and oral) and interpersonal skills.
Up to 25 % travel

We invite you to check out our Instagram Page to gain further insight into the Varonis culture!

@VaronisLife

Varonis is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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