Lead Software Trainer, EHR - REMOTE (US)

WELLTOWER – REIMAGINE REAL ESTATE WITH US 

At Welltower, we’re transforming how the world thinks about senior living and wellness-focused real estate. As a global leader in residential wellness and healthcare infrastructure, we create vibrant, purpose-driven communities where housing, healthcare, and hospitality converge. Our culture is fast-paced, collaborative, and endlessly ambitious—guided by our mantra: The only easy day was yesterday. 

We’re looking for bold, independent thinkers who thrive on challenge, embrace complexity, and are driven to deliver long-term value. Every team member is empowered to think like an owner, innovate fearlessly, and lead from where they stand. If you're passionate about outcomes and inspired by the opportunity to shape the future of healthcare infrastructure, we want you on our best-in-class team.  

ABOUT THE ROLE 

The Lead Software Trainer, Yardi Systems is an experienced and dynamic team player who will play a pivotal role in the design, delivery, and optimization of Welltower’s enterprise training programs focused on the Yardi Senior product suite. The ideal candidate possesses the ability to work cross-functionally to enhance user adoption, streamline operational processes, and strengthen system proficiency across our operator and internal teams.  

The Lead Trainer will be required to work within a high-demand, performance-driven environment that focuses on implementing scalable learning solutions aligned with the company’s overall business strategy. 

The ideal candidate is a strong communicator and team leader who thrives in a high-demand, performance-driven environment, and who can lead both training delivery and program improvement initiatives across the enterprise. 

KEY RESPONSIBILITIES 

• Leads, mentors, and develops a high-performing team of trainers, providing direction, feedback, and support to drive professional growth and ensure the consistent delivery of impactful learning experiences. 

• Directs and coordinates the planning and execution of training programs across multiple projects and delivery modalities, ensuring alignment with business objectives, timelines, and quality standards. 

• Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives and ensure effective delivery of training initiatives. 

• Provides expertise in instructional design, adult learning principles, and technology-enabled training to optimize the user experience and promote system proficiency. 

• Works closely with the Yardi Implementation team, business leads, and external partners to design and execute comprehensive training programs aligned with project timelines and goals. 

• Leads the creation, maintenance, and enhancement of training content, including user guides, job aids, video tutorials, and e-learning modules, ensuring alignment with current system functionality. 

• Implements quality assurance processes to evaluate training effectiveness, incorporating performance metrics, feedback, and learning analytics to drive continuous improvement. 

• Provides ongoing support to end users post-training, identifying knowledge gaps, addressing system challenges, and recommending process or content enhancements. 

• Partners with internal support teams to troubleshoot user issues, optimize workflows, and reinforce best practices across the organization. 

• Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture. 

• Develops regular and comprehensive status updates and reports for senior leadership, highlighting training progress, adoption metrics, and opportunities for improvement. 

• Anticipates and mitigates risks, dependencies, and impediments related to training delivery and adoption, proactively developing solutions to ensure project and user success. 

• Leads, mentors, and develops a high-performing team of trainers, managing their day-to-day activities, project assignments, and professional growth to ensure consistent and high-quality program delivery. 

• Oversees the planning, scheduling, and execution of training sessions across multiple locations and modalities, ensuring alignment with business priorities and project timelines. 

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice. 

TRAVEL 

Periodic travel should be expected for onsite training delivery and project engagement. Overnight travel may be required based on project needs. 

MINIMUM REQUIREMENTS 

Skills / Specialized Knowledge 

• Proven leadership experience in training development and facilitation. 

• Strong interpersonal, communication, and mentoring skills with the ability to engage diverse audiences. 

• Solid understanding of project management and agile practices. 

• Demonstrated ability to design, deliver, and measure effective training programs. 

• Proficiency with Learning Management Systems (LMS) and e-learning platforms. 

• Expertise in Yardi product suite workflows and best practices. 

• Adaptability and resilience to thrive in a fast-paced, dynamic environment. 

Experience 

• 5+ years of experience delivering and developing software or process training, preferably within the Senior Housing or Property Management industry. 

• Hands-on experience with Yardi Voyager (Senior Housing), Payscan, eProcurement, Vendor Café, Facility Manager, Electronic Health Records, RentCafé Suite, and other related modules. 

• Prior experience mentoring trainers or managing training programs a strong plus. 

• Background in implementation, consulting, or project management preferred. 

Education 

• Bachelor’s degree in accounting, business, real estate, nursing, or related field 

• Agile, Six Sigma, or PMP certification strongly preferred 

Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position.   

WHAT WE OFFER

• Competitive Base Salary + Annual Bonus 

• Generous Paid Time Off and Holidays 

• Employee Stock Purchase Program – purchase shares at a 15% discount 

• Employer-matching 401(k) Program + Profit Sharing Program 

• Student Debt Program – we’ll contribute up to $10,000 towards your student loans! 

• Tuition Assistance Program 

• Comprehensive and progressive Medical/Dental/Vision options 

• Professional Growth 

• And much more! https://welltower.com/newsroom/careers/ 

ABOUT WELLTOWER 

Welltower® Inc. (NYSE: WELL) an S&P 500 company, is the world's preeminent residential wellness and healthcare infrastructure company. Our portfolio of 1,500+ Seniors and Wellness Housing communities is positioned at the intersection of housing, healthcare, and hospitality, creating vibrant communities for mature renters and older adults in the United States, United Kingdom, and Canada. We also seek to support physicians in our Outpatient Medical buildings with the critical infrastructure needed to deliver quality care. 

Our real estate portfolio is unmatched, located in highly attractive micro-markets with stunning built environments. Yet, we are an unusual real estate organization as we view ourselves as a product company in a real estate wrapper driven by relationships and unconventional culture. 

Through our disciplined approach to capital allocation powered by our data science platform and superior operating results driven by the Welltower Business System, we aspire to deliver long-term compounding of per share growth and returns for our existing investors – our North Star. 

Welltower is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. EOE/AA. Minority/Female/Sexual Orientation/Gender Identity/Disability/Vet