Ability to problem solve and de-escalate situations while sustaining a high-paced call volume
Comfortable learning and working in a virtual environment with a set schedule and structured day
Available to work weekends, holidays and additional hours
Requirements:
Handle a high volume of inbound customer inquiries
Personalize the customer experience by offering additional products on each interaction
Assist customers with refunds, payments, orders, and analyzing account data
Report to an assigned Customer Service Supervisor
Job description
Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, and our four Cornerstone brands. The Cornerstone brands deliver inspirations that help customers enjoy, enhance and celebrate life. Cornerstone comprises four interactive, aspirational home and apparel lifestyle brands: Ballard Designs®, Frontgate®, Grandin Road® and Garnet Hill®.
Your Opportunity, Your Team
The Customer Service Specialist supports Ballard Designs, Frontgate, Grandin Road, and Garnet Hill brands. Our specialists assist customers with their orders and accounts by problem-solving. Our specialists not only assist but also drive sales and promotes products effectively.
Where You'll Work
You will be fully remote and required to work from your home daily. Relocation assistance is not available for this role.
You live within eastern time zones of Indiana
Work a set full-time schedule
Work schedules are not Monday - Friday
Customer service hours of operation are 8:00 am - 8:00 pm ET
$15.00 per hour
What You'll Do
Busy day handling a high volume of inbound customer inquiries
Provide a distraction free work from home environment
Offer additional products on each customer interaction
Assist customers with questions while personalizing the experience for each caller
Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
Report to an assigned Customer Service Supervisor
Work from Home
What You'll Bring
12+ months of service experience
You can problem solve and de-escalate situations while sustaining a high-paced call volume
Learn and work in a virtual environment with a set schedule and structured day
Communicate with a variety of customer styles, peers, and leaders
Navigate multiple systems and screens while assisting customers
Can sit for long periods of time
Follow computer system requirements
Troubleshoot own technical problems (in partnership with IT when needed)
Available to work weekends, holidays and additional hours
Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qvcgrp.com for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.
