Solutions Delivery Consultant

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

Responsibilities
Manage and maintain the customer relationship post-deployment for Customers continued growth and success.
Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution.
Provide guidance on hosted voice configurations, call center design and end-points.
Complete configuration, implementation and testing of 8x8 services.
Provide advice to our customers on the configuration of IP networks to best facilitate VoIP.
Complete detailed design documentation (call flows, user information, call management features).
Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions.
Provide best practice recommendations around CCaaS and UCaaS builds and design.
Meet with sales and deployment teams to gather critical account information.

Qualifications
Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
3+ years’ experience in a consultative capacity for UC and CC systems preferably with cloud-based experience.
SIP knowledge is a plus.
Working knowledge of routers, switches, and other network components.
Ability to manage multiple projects simultaneously with strong planning and organizational skills.
Excellent interpersonal skills demonstrated in a customer facing environment

Able to travel up to 25%

Flexible schedule to accommodate travel and off-hour delivery requirements

The compensation range reflects the Company’s good faith belief at the time of posting. 8x8 has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. The range above reflects the potential base pay across the U.S. for this role; the applicable base pay range will depend on what ultimately is determined to be the candidate’s primary work location. Further, individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience, knowledge, success, education and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time. Certain roles are eligible for additional rewards, including discretionary merit increases, bonus and/or stock. Certain roles have the opportunity to earn sales variable compensation incentives based on the terms of the plan and the employee’s role.

Salary Ranges:

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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