Applications Portfolio Manager - Microsoft Platforms

Description

JOB DESCRIPTION

Michael Baker International is seeking an experienced “Application Portfolio Manager” as part of its IT organization. The Portfolio Lead will be accountable for operationalizing and strengthening the seamless exchange of knowledge across the enterprise through effective deployment of existing and new technologies, processes, and practices.

This portfolio manages the Microsoft 365 suite including SharePoint, Teams, Power Platform and other M365 based applications and project collaboration environments across all business units and corporate functions to help improve the speed and accuracy of project collaboration, operations, and reporting. Additionally, there are several Microsoft-based custom applications that are maintained within this portfolio.

Portfolio responsibility includes technology vision and best practice deployment and business process integration of the M365 suite of applications as well as CX and Marketing platforms.

The ability to form strong relationships with stakeholders, proactively manage risk, and facilitate high performing teams are essential in this role.

RESPONSIBILITES

Portfolio & Applications Management

• Lead the full lifecycle of enterprise applications including the M365 stack that includes SharePoint, Teams, Power Platform as well as CX and Marketing platforms.
• Build, manage, and set the direction of the Knowledge Management portfolio and its team members
• Create, capture, organize, and assess knowledge assets for enterprise use.
• Coordinate with cross-functional organizations to align KM strategy with broader organizational learning strategies.
• Develop a robust technology roadmap for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.
• Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge.
• Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.
• Strategic analysis of the current knowledge environment and planning of a future knowledge/information architecture.
• Translate business needs into long-term technical solutions to solve problems.
• Apply industry best practices and standards, leading-edge technology, and innovative solutions to complex problems.
• Lead and advise business users company-wide in the creation and maintenance of MS-SharePoint, MS-Groups and MS-Teams based intranet and project portal sites and coordinate maintenance/configuration/customization needs with in-house and/or third-party IT service providers.
• Function as the Subject Matter Expert for Microsoft 365 tools and processes
• Create and advertise use cases for Microsoft tools, and assist businesses in adoption
• Provide support, training, and information to drive adoption and ensure professionals are successful in utilizing Microsoft 365 tools
• Lead implementation of new tools, including project management and change management activities
• Oversee end user support for Microsoft 365 and CX applications
• Support, educate and assist business unit and Site Portal Administrator’s management of content and layout within the SharePoint portal environment.
• Collaborate with marketing and customer success teams to deliver personalized, data-driven experiences.
  
  

Team Development and Stakeholder Engagement

• Meet with business decision makers to determine functional requirements and translate business and customer requirements into scalable solutions.
• Partner with business process owners for development, maintenance, and analysis for future centralization of knowledge within the platform.
• Mentor and develop KM and CX team members. Foster a collaborative, high-performance environment focused on innovation and delivery.
• Build strong relationships with business units, leaders, and IT partners to identify needs and deliver impactful solutions.
  
  

Operational Excellence

• Ensure quality, compliance, and security across all managed applications and platforms.
• Adoption: Roadmap, develop, coordinate, and manage implementation of enterprise SharePoint, Microsoft 365 and other tools and best practices.
• Internal Processes: Lead information management process definition and implementation.
• Enterprise Content Management: Provide support for enterprise content management consolidation and best practices-based toolset adoption.
• Services Support: Work with business to manage information needs.
• Training and Education: Create and provide administrator and end user sessions as necessary to support appropriate tool use.
  
  

Professional Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field. 10+ years of progressive experience in IT, portal, content management, .com sites and/or engineering applications, including leading large-scale projects and initiatives in a complex organization.
• Expertise in M365, SharePoint, Power Platform as well as varied CX and Content Technologies.
• Proven experience defining and executing Knowledge, Document Management and Marketing strategies at scale.
• Strong background in business analysis, solution architecture, and portfolio management.
• Experience managing cross-functional teams and external partners.
• Excellent communication, presentation, and stakeholder management skills.
• Demonstrated ability to drive adoption and deliver measurable results.
  
  

Preferred Qualifications

• Experience in the Architectural, Engineering, and Consulting (AEC) industry.
• Supervisory and training experience.
• Application portfolio management in complex, multi-business environments.
  
  

Compensation

The approximate compensation range for this position is $140,000- $180,000. This compensation range is a good-faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location.

Benefits

We offer a comprehensive benefits package including:

• Medical, dental, vision insurance
• 401 (k) Retirement Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Life, AD&D, short-term, and long-term disability
• Professional and personal development
• Generous paid time off
• Commuter and wellness benefits