Recipient Services Specialist - West (Vadodara)

Cochlear is the global market leader in implant hearing solutions. Cochlear's mission is to help people hear and be heard. Around the world, more people chose a Cochlear-branded hearing implant system than any other. A Cochlear Implant is an electronic device that is surgically implanted under the skin near the ear that restores hearing to those who suffer from severe hearing loss. It’s an incredible piece of engineering and the only product in the world that restores a sense through technology. Imagine using your experience to help people around the world to hear again. Our mission is to help more people to hear.

The Recipient Services Specialist/Sales Manager requires surgical expertise, good product understanding, strong sense of empathy and the continuous development and application of business acumen. The person is responsible for supporting business growth and achievement of sales target by increased engagement with HCP’s (Surgeons, Audiologist and therapist), patients and by building advocacy.

Responsibilities include; achieving the targets sales revenue objectives, developing and maintaining business and clinical relationships, building a robust service business by focusing on customer experience, support and upskill our HCPs and present clinical and business program offerings to them.

Accountabilities include:

Accountability 1: Deliver on Customer Experience

Accountability 2: Achieve Sales Targets

Accountability 3: Build and Manage Advocacy

Accountability 4: Customer (HCP) Training

Minimum:

• Bachelor’s degree in Science (incl. BE(Electronics), BTech, Bsc) from a reputable institution
• 6+ years sales experience in a multinational organization
• Strong communication (incl. written and spoken English language skills) and relationship building skills
• Ability to work well independently as well as in a team setting whilst working remotely with peers
• Ability to travel up to 60% in the territory
• Demonstrated ability to empathise with and identify specific needs of customers
• Ability to speak and understand local language
• Strong written, verbal and presentation skills

Ideal:

• Masters of Business Administration
• Sales experience in the medical devices, implant or ENT surgical solutions industry
• Strong interpersonal skills and professional outlook
• Effective problem solving and troubleshooting skills
• Ability to manage and resolve challenging situations
• Excellent organizational skills and initiative
• Demonstrates sense of urgency and ability to priorities

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

We want Cochlear to be a place where our people truly enjoy coming to work. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential.